Associate Director, Experience Design

Kyndryl • Dallas, TX

3d

About The Position

At Kyndryl, an Associate Director, Experience Design will lead design activities connecting insight, imagination, and execution for emerging computing experiences. The role focuses on defining mental models and interaction patterns that enable people to collaborate with autonomous agents, while making complex AI processes understandable and keeping users in control.

The position leads user research, journey mapping, and the design of dynamic interfaces that accommodate AI latency, ambiguity, and errors. It also facilitates co-creation workshops and usability testing with creative technologists and AI engineers, and designs human-in-the-loop handoffs that build transparency and trust into automated workflows.

The designer advocates for accessibility, inclusion, and ethical AI experiences, and communicates a perspective on agentic AI and human-centered design to build alignment throughout the design lifecycle, from discovery through delivery. Kyndryl describes its workplace as inclusive and offers employee learning programs, access to certification opportunities, and a company-wide volunteering and giving platform.

Requirements

• Experience in UX, experience design, or a related field, supported by a strong portfolio of enterprise or innovation-studio projects.
• Deep understanding of user-centered design, interaction design, and usability testing methods.
• Comfort facilitating co-creation sessions and presenting to clients.
• A point of view on how AI can drive human-centered design and co-creation.
• Fluency in Figma, Sketch, or similar prototyping tools.
• Experience working with developers and product managers to translate research into delivery.
• Excellent communication skills in English.

Nice To Haves

• Direct experience with AI, agentic AI/UX, and data-driven design.
• Experience with emerging AI assistants such as Figma Make, MiroAI, Adobe Firefly, or Lovable.

Responsibilities

• Lead user research to identify pain points in human-AI interactions and create journey maps that clarify multi-step agentic reasoning for end users.
• Design dynamic interaction patterns that handle AI latency, ambiguity, and error states while keeping users in control.
• Lead co-creation workshops and usability tests, balancing desirability with feasibility in collaboration with creative technologists and AI engineers.
• Design human-in-the-loop handoffs that support human validation and build transparency and trust into automated workflows.
• Advocate for accessible, inclusive, and ethical AI experiences for users across diverse backgrounds.
• Maintain and communicate a perspective on how agentic AI shapes human-centered design, using storytelling to align stakeholders from discovery through delivery.

Benefits

• Employee learning programs and access to certification opportunities, including Microsoft, Google, Amazon, and Skillsoft certifications.
• Company-wide volunteering and giving platform, including the ability to donate, start fundraisers, volunteer, and search nonprofit organizations.
• Employee benefits intended to support well-being and employees and their families; specific benefits are not listed.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed