Associate Director, Experience Design

Kyndryl • Dallas, TX

3d

About The Position

At Kyndryl, the Associate Director, Experience Design role leads design activities that connect insight, imagination, and execution for emerging computing experiences. The work focuses on defining mental models and interaction patterns for human collaboration with autonomous agents, while creating clear, trustworthy, and inclusive AI experiences.

The role leads user research and journey mapping to clarify complex agentic reasoning, designs dynamic interfaces that handle AI latency, ambiguity, and errors, and creates human-in-the-loop workflows that provide transparency and validation. It also facilitates co-creation workshops and usability testing with creative technologists and AI engineers, advocates for ethical and accessible design, and uses storytelling to align stakeholders throughout discovery and delivery.

Kyndryl describes its environment as inclusive and supportive, with access to state-of-the-art resources, Fortune 100 clients, employee learning and certification programs, and a company-wide volunteering and giving platform. If hired to work at a client, customer, or partner location, employees may need to meet that location’s COVID-19 vaccination policy; eligible employees may request a medical or religious accommodation.

Requirements

• Background in UX, experience design, or a related field, supported by a strong portfolio of enterprise or innovation-studio projects.
• Deep understanding of user-centered design, interaction design, and usability testing methods.
• Ability to facilitate co-creation sessions and present to clients.
• A point of view on how AI can drive human-centered design and co-creation.
• Experience with emerging AI assistants such as Figma Make, MiroAI, Adobe Firefly, or Lovable.
• Fluency in Figma, Sketch, or similar prototyping tools.
• Experience working with developers or product managers to translate research into delivery.
• Excellent communication skills in English.

Nice To Haves

• Direct experience with AI, agentic AI/UX, and data-driven design is preferred.

Responsibilities

• Lead user research into pain points in the human-AI relationship and create journey maps that clarify multi-step agentic reasoning.
• Design dynamic interaction patterns that handle AI latency, ambiguity, and error states while keeping users in control.
• Lead co-creation workshops and usability tests with creative technologists and AI engineers, balancing desirability and feasibility.
• Design human-in-the-loop hand-off moments that enable human validation and build transparency and trust into automated workflows.
• Advocate for ethical, accessible, and inclusive AI experiences for users from diverse backgrounds.
• Communicate a perspective on agentic AI and human-centered design through storytelling that builds alignment from discovery through delivery.

Benefits

• Employee learning programs and access to certification opportunities, including Microsoft, Google, Amazon, and Skillsoft.
• Company-wide volunteering and giving platform to donate, start fundraisers, volunteer, and search nonprofit organizations.
• Benefits designed to support employee well-being and employees and their families.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed