Experience Design, Senior Associate- Agentic

JPMorganChase • Plano, TX

8d

About The Position

As an Experience Design Senior Associate on the Agentic team, you will shape the user experience of financial services products and services by applying advanced experience design principles. You will work with cross-functional teams to create innovative, inclusive, and accessible solutions, aligning user needs with business goals. Your knowledge of financial services and JPMorganChase IT systems will support the improvement of offerings and help address complex design problems. The role contributes to the design, architecture, and functionality of products, with an emphasis on seamless customer experiences. You will communicate design decisions through storytelling and presentation decks.

Requirements

• At least 3 years of experience in user experience design or an equivalent role focused on improving digital products and services.
• Ability to create visually appealing and functional designs using industry-standard tools such as Figma, Sketch, or Adobe Creative Suite.
• Experience designing and optimizing user experiences across web, mobile, and other digital channels.
• Experience interpreting complex data and transforming it into actionable insights for decision-making.
• Proficiency in inclusive design principles, accessibility guidelines, and assistive technologies, with a record of creating accessible and inclusive digital experiences.
• A portfolio demonstrating strong UI craft and polished final UI.

Nice To Haves

• Expertise with Figma, Figma plug-ins, Figma Slides, and FigJam.
• Excellent communication and presentation skills, including rationale and storytelling that persuades senior leaders or aligns stakeholders; strong deck delivery is a plus.
• Expertise in current AI technologies and trends, including Claude, ChatGPT, and other large language models.
• Broad design skills, an adaptable and product-oriented mindset, and enthusiasm for learning.
• Experience in conversation design and/or chatbots.
• Strong understanding of technology and/or coding experience with front-end frameworks such as HTML, CSS, and React; mobile development experience (iOS or Android) and experience using APIs.
• Experience collaborating on design systems or component libraries.

Responsibilities

• Design elegant solutions to interaction problems and maintain consistency across products and platforms in line with industry best practices and design system standards.
• Apply information architecture and storyboarding to create user-centric designs that improve navigation, findability, and user satisfaction.
• Analyze data and turn raw information into insights that inform design and business decisions.
• Collaborate with cross-functional teams to apply inclusive design principles and accessibility guidelines.
• Use an iterative design process, incorporating user feedback and insights to improve user experiences.
• Assist with analysis of market trends, user research, and user behavior to inform design decisions and team strategy.
• Create and maintain reusable UI components in Figma, including variants and states, with clear documentation and handoff specifications.
• Partner with engineering during implementation and perform design quality assurance to ensure shipped UI matches design intent.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed