Content Design Senior Associate - Employee Experience

JPMorgan Chase & Co. • New York, NY

9d • $114,000 - $150,000

About The Position

As a Content Design Senior Associate in Employee Experience, you will shape employee experiences through content and help build customer confidence across products and services. You will use content design principles to plan, create, and structure product content within a user experience design framework. In collaboration with cross-functional teams, you will help ensure narrative consistency and influence product design, architecture, and functionality. You will also create and maintain knowledge articles that help colleagues access information directly and through AI agents.

The role is part of JPMorganChase’s Human Resources organization, which supports employee experience, firm culture, and a diverse and inclusive workforce. The company develops products and services to support employees and advance its business goals.

Requirements

• At least 3 years of experience in digital content, editing, and writing.
• Experience creating content architectures, storytelling, and clear, concise writing.
• Advanced written and verbal communication skills, with the ability to ensure clarity in messaging.
• Strong organization and attention to detail.
• Project management experience.

Nice To Haves

• Interest in and familiarity with AI and large language models (LLMs).
• Experience adhering to style guides and design system guidance.
• Proficiency using content management systems; HTML knowledge is a plus.

Responsibilities

• Develop and implement content strategies for products and features that align with user experience principles and business objectives.
• Collaborate with cross-functional teams to create engaging, user-friendly, cohesive, and intuitive content for diverse audiences.
• Create content taxonomies to refine content organization and structure, incorporating user feedback and insights for continuous improvement.
• Use the brand voice to produce clear, concise, and engaging content that communicates complex concepts effectively to diverse audiences.
• Analyze content performance metrics and make data-driven recommendations to optimize content and user experiences.
• Ensure content aligns with user needs, business goals, and accessibility guidelines in collaboration with cross-functional teams.
• Manage the intake request queue and maintain knowledge articles within SLA timelines.

Benefits

• Competitive total rewards package, including base salary and, for eligible roles, commission-based pay and/or discretionary incentive compensation.
• Comprehensive health care coverage.
• On-site health and wellness centers.
• Retirement savings plan.
• Backup childcare.
• Tuition reimbursement.
• Mental health support.
• Financial coaching.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed