Associate, Employee Experience and Employee Listening

American Red Cross • Statewide, DC

1d • Remote

About The Position

The Associate, Employee Experience and Employee Listening supports the design, implementation, and continuous improvement of employee experience and listening initiatives at the American Red Cross. The role uses data-driven insights to strengthen employee engagement and organizational culture, and reports to the Manager, Talent and Organizational Development. The Associate partners with HR colleagues and business stakeholders to execute employee experience survey programs and may also support talent planning, performance management, organizational development, and change management initiatives.

This is a 100% virtual position that can be performed anywhere in the United States, with a preference for candidates who can work primarily on an East Coast schedule. The role may require up to 10% business travel and operational flexibility to meet sudden and unpredictable business needs, including a willingness to work outside standard business hours.

Requirements

• Bachelor's degree required.
• At least 3 years of related employee engagement or employee experience experience, or an equivalent combination of education and related experience.
• Excellent communication, stakeholder management, and project management skills.
• Experience with ServiceNow, Qualtrics, and virtual collaboration tools such as MS Teams.
• Professionalism, executive presence, situational adaptability, and the ability to influence and persuade others, using tact and diplomacy in sensitive situations.
• Ability to manage multiple priorities, analyze problems, handle ambiguity, and recommend solutions in a fast-paced, rapidly shifting, multi-stakeholder environment.
• Ability to work effectively and collaboratively as part of a virtual team.
• Operational flexibility to meet sudden and unpredictable business needs, including willingness to work outside standard established business hours.
• May require up to 10% business travel.
• Required skills: client consulting, stakeholder relationship management, adaptability, solutioning, data-driven decision making, cross-functional collaboration, learning quickly, stakeholder influence, project prioritization, and resource prioritization.
• Ability to use a personal computer, applicable software, and office equipment for sustained periods.
• Physical requirements include those of a normal office environment and may include sitting for long periods, driving a vehicle, and working under challenging conditions.

Responsibilities

• Plan, coordinate, and administer multiple employee surveys annually, including project plans, communications, reporting, and program updates.
• Support the design, implementation, and administration of employee lifecycle surveys and employee listening initiatives.
• Contribute to the development and evolution of the organization's employee experience strategy.
• Monitor Qualtrics feature releases, assess upcoming capabilities, identify adoption opportunities, and inform product roadmap and enhancement planning.
• Identify and implement ways to increase employee awareness, participation, and engagement in employee listening programs.
• Develop and maintain dashboards, reports, and metrics to measure employee engagement and experience, and translate results into insights and recommendations.
• Use employee feedback, workforce metrics, and organizational data to identify opportunities involving retention, turnover, development, engagement, inclusion, culture, and employee experience.
• Recommend and implement process improvements, operational efficiencies, and program enhancements based on data-driven insights.
• Develop and execute change management and communication plans to support adoption of new programs, initiatives, and processes.
• Support talent management activities such as performance management, talent assessments, succession planning, and talent review processes as needed.
• Build and maintain effective internal stakeholder partnerships, providing consultative support and professional services.
• Navigate complexity and ambiguity, manage competing priorities, communicate across organizational levels, and drive continuous improvement.
• Maintain confidentiality and follow organizational policies and procedures while demonstrating integrity, professionalism, and ethical conduct.

Benefits

• Medical, dental, and vision plans.
• Health Spending Accounts and Flexible Spending Accounts.
• Paid time off starting at 19 days a year, based on job type and tenure.
• 11 paid holidays, comprising six core holidays and five floating holidays.
• 401(k) with up to 6% match.
• Paid family leave.
• Employee assistance.
• Short- and long-term disability and insurance.
• Service awards and recognition.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level