Associate, Employee Experience and Employee Listening - Remote US

Military Spouse Corporate Career Network

1d•Remote

About The Position

The Associate, Employee Experience (EX) and Employee Listening supports the design, implementation, and continuous improvement of employee experience and listening initiatives at the American Red Cross. The role uses data-driven insights to strengthen employee engagement and organizational culture, and partners with HR colleagues and business stakeholders to execute employee experience survey programs. The associate may also support talent planning, performance management, organizational development, and change management initiatives. This position is 100% virtual and can be performed anywhere in the United States, with a preference for candidates who can work primarily on an East Coast schedule. The role reports to the Manager, Talent and Organizational Development. It may require up to 10% business travel and operational flexibility, including willingness to work outside standard established business hours to meet sudden and unpredictable business needs.

Requirements

Bachelor's degree.
Minimum 3 years of related experience in employee engagement or employee experience, or an equivalent combination of education and related experience.
Excellent communication, stakeholder management, and project management skills.
Experience with ServiceNow, Qualtrics, and virtual collaboration tools such as MS Teams.
Professionalism, executive presence, situational adaptability, and ability to influence and persuade others, using tact and diplomacy in difficult or sensitive situations.
Ability to handle multiple priorities, analyze problems, manage ambiguity, and recommend appropriate solutions in a fast-paced, rapidly shifting, multi-stakeholder environment.
Ability to work effectively and collaboratively as part of a virtual team.
Operational flexibility to meet sudden and unpredictable business needs, including willingness to work outside standard established business hours.
Required skills: client consulting, stakeholder relationship management, adaptability, solutioning, data-driven decision making, cross-functional collaboration, learning quickly, stakeholder influence, project prioritization, and resource prioritization.

Responsibilities

Plan, coordinate, and administer multiple employee surveys annually, including project plans, communications, reporting, and program updates.
Support the design, implementation, and administration of employee lifecycle surveys and employee listening initiatives.
Contribute to the development and evolution of the organization's employee experience strategy.
Monitor Qualtrics feature releases, assess upcoming capabilities, identify adoption opportunities, and inform product roadmap and enhancement planning.
Identify and implement ways to increase employee awareness, participation, and engagement in employee listening programs.
Develop and maintain dashboards, reports, and metrics that measure employee engagement and experience, and translate data into insights and recommendations.
Use employee feedback, workforce metrics, and organizational data to identify opportunities related to retention, turnover, development, engagement, inclusion, culture, and overall employee experience.
Use data-driven insights to recommend and implement process improvements, operational efficiencies, and program enhancements.
Develop and execute change management and communication plans supporting implementation and adoption of programs, initiatives, and processes.
Support talent management activities, including performance management, talent assessments, succession planning, and talent review processes, as needed.
Build and maintain partnerships with internal stakeholders, provide consultative support, and deliver professional services.
Navigate complexity and ambiguity, manage competing priorities, communicate across organizational levels, and drive results through continuous improvement.
Maintain confidentiality and follow organizational policies and procedures while demonstrating integrity, professionalism, and ethical conduct.