Manager, Associate Listening
About The Position
The Manager, Associate Listening leads GEICO’s associate listening and people insights strategy, transforming associate feedback and workforce data into actionable insights that inform business decisions and improve the associate experience. The role oversees the strategy, design, and end-to-end delivery of enterprise listening programs, including engagement surveys, pulse surveys, lifecycle feedback, and emerging listening approaches. It coordinates cross-functional teams, timelines, risks, dependencies, and stakeholder communications to ensure successful execution. The Manager partners with executives, HR, and business stakeholders to identify workforce trends, diagnose organizational challenges, and deliver data-driven recommendations that strengthen engagement, culture, retention, and performance. The role leads one or more teams of associate listening and people analytics professionals and is accountable for team performance, service quality, and timely delivery of objectives. It translates departmental priorities into team goals and adapts resources and operating plans to address short-term business, technical, and operational needs.
Requirements
- Bachelor’s degree in Human Resources, Business, Statistics, Data Analytics, Organizational Development, or a related field.
- At least 7 years of experience in people analytics, employee experience, associate listening, workforce analytics, survey research, or a related discipline.
- Experience managing professional associates and/or people leaders, with accountability for team performance, operational results, work quality, and timely delivery.
- Experience designing and executing enterprise survey programs.
- Experience with Qualtrics EX or other enterprise survey platforms.
- Strong analytical and problem-solving skills, including experience translating data into business recommendations.
- Experience developing executive-level reporting and presentations.
- Demonstrated stakeholder management and consulting skills.
- Exceptional written and verbal communication abilities.
Nice To Haves
- Advanced degree in a related field.
- Experience leading enterprise listening, engagement, or organizational health initiatives.
- Experience supporting large-scale organizational transformation and culture initiatives.
- Experience with Power BI, Tableau, Workday Reporting, SQL, Python, R, or similar analytics tools.
Responsibilities
- Lead the enterprise associate listening strategy, including annual engagement surveys, pulse surveys, lifecycle surveys, and targeted feedback initiatives.
- Establish listening priorities, governance, reporting rhythms, and action-planning processes.
- Evolve listening methodologies to improve data quality, participation, and business impact.
- Partner with senior leaders to identify opportunities for additional listening and workforce insights.
- Analyze associate experience, engagement, retention, and organizational health data to identify trends and opportunities.
- Synthesize data from multiple sources to provide holistic insights and business recommendations.
- Develop executive-level presentations, scorecards, dashboards, and reports, using clear and concise narratives suited to the audience.
- Lead complex cross-functional initiatives supporting associate engagement, organizational health, and culture priorities.
- Manage timelines, risks, dependencies, stakeholder communications, and implementation plans.
- Partner with external vendors and technology providers supporting listening and analytics capabilities.
- Ensure successful delivery of enterprise survey programs and reporting cycles.
- Advise executives, HR leaders, and business stakeholders on associate experience and workforce trends.
- Present findings and recommendations to senior leadership and executive forums.
- Guide business leaders through survey results, action planning, and performance monitoring.
- Influence organizational priorities through data-driven insights and strategic recommendations.
- Lead, coach, and develop one or more teams of associate listening and people analytics professionals, potentially including individual contributors and supervisors.
- Maintain accountability for team performance, work quality, service delivery, and timely achievement of objectives.
- Translate departmental priorities into clear team goals, operating rhythms, workload plans, and performance expectations.
- Adapt team plans, resources, and priorities to address short-term service, operational, and business needs.
- Provide technical guidance and subject-matter expertise in survey strategy, survey administration, analytics, reporting, and listening program execution.
Benefits
- Personalized development programs, mentorship, and certification assistance.
- Competitive pay, benefits, and flexibility to support well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
