Manager, Associate Listening

GEICO•Chicago, IL

9d•$115,825 - $181,425

About The Position

This role leads GEICO’s associate listening and people insights strategy, transforming associate feedback and workforce data into actionable insights that inform business decisions and improve the associate experience. The manager oversees the strategy, design, and end-to-end delivery of enterprise listening programs, including engagement, pulse, lifecycle, and targeted feedback surveys, and continually evolves listening approaches to improve data quality, participation, and business impact. The role partners with executives, HR, and business stakeholders to identify workforce trends, diagnose organizational challenges, and deliver data-driven recommendations that strengthen engagement, culture, retention, and performance. It manages cross-functional programs and projects, including timelines, risks, dependencies, stakeholder communications, vendors, and implementation plans. The manager also develops executive presentations, scorecards, dashboards, reports, and concise narratives that support decision-making and action planning. The role leads and develops associate listening and people analytics professionals, with accountability for team performance, service quality, work quality, and timely delivery. It translates departmental priorities into team goals and operating plans, adapting resources and priorities to meet short-term business, technical, and operational needs. The position requires strategic thinking, analytics expertise, stakeholder influence, project leadership, and executive communication.

Requirements

Bachelor’s degree in Human Resources, Business, Statistics, Data Analytics, Organizational Development, or a related field.
At least 7 years of experience in people analytics, employee experience, associate listening, workforce analytics, survey research, or a related discipline.
Demonstrated experience managing professional associates and/or people leaders, with accountability for team performance, operational results, work quality, and timely delivery.
Experience designing and executing enterprise survey programs.
Experience with Qualtrics EX or other enterprise survey platforms.
Strong analytical and problem-solving skills, including experience translating data into business recommendations.
Experience developing executive-level reporting and presentations.
Demonstrated stakeholder management and consulting skills.
Exceptional written and verbal communication abilities.

Nice To Haves

Advanced degree in a related field.
Experience leading enterprise listening, engagement, or organizational health initiatives.
Experience supporting large-scale organizational transformation and culture initiatives.
Experience with Power BI, Tableau, Workday Reporting, SQL, Python, R, or similar analytics tools.

Responsibilities

Lead GEICO’s enterprise associate listening strategy, including engagement, pulse, lifecycle, and targeted feedback surveys.
Establish listening priorities, governance, reporting rhythms, and action-planning processes.
Evolve listening methodologies to improve data quality, participation, and business impact.
Partner with senior leaders to identify opportunities for additional listening and workforce insights.
Analyze associate experience, engagement, retention, and organizational health data to identify trends and opportunities.
Synthesize data from multiple sources into holistic insights and business recommendations.
Develop executive-level presentations, scorecards, dashboards, reports, and clear narratives to support decision-making.
Lead complex cross-functional initiatives supporting associate engagement, organizational health, and culture priorities.
Manage project timelines, risks, dependencies, stakeholder communications, and implementation plans.
Partner with external vendors and technology providers supporting listening and analytics capabilities.
Ensure successful delivery of enterprise survey programs and reporting cycles.
Advise executives, HR leaders, and business stakeholders on associate experience and workforce trends.
Present findings and recommendations to senior leadership and executive forums.
Guide business leaders through survey results, action planning, and performance monitoring.
Influence organizational priorities through data-driven insights and strategic recommendations.
Lead, coach, and develop one or more teams of associate listening and people analytics professionals, potentially including individual contributors and supervisors.
Maintain accountability for team performance, work quality, service delivery, and timely achievement of objectives.
Translate departmental priorities into team goals, operating rhythms, workload plans, and performance expectations.
Adapt team plans, resources, and priorities to address short-term service, operational, and business needs.
Provide technical guidance and subject-matter expertise across survey strategy, survey administration, analytics, reporting, and listening program execution.