Senior Event Services Manager

Marriott•Grapevine, TX

4d•$32 - $39

About The Position

The Senior Event Services Manager assists in leading the Event Services team to provide room setups that meet requirements and standards, personally assisting as needed. The role directs and motivates the team to deliver a high level of service, helps monitor financial and administrative responsibilities including asset protection, and supports team development and training so work is completed thoroughly, promptly, and safely. The position supports event operations, inventories, meeting-room standards, inspections, maintenance coordination, and communication among Banquets, Event Planning, Event Technology, and group contacts. It also helps ensure exceptional customer service and manages human resources activities such as scheduling, feedback, performance appraisals, policy consistency, and task delegation.

Requirements

High school diploma or GED.
Three years of experience in event management, food and beverage, or a related professional area.

Responsibilities

Attend pre-event meetings as needed to understand group needs.
Help establish consistent standards for meeting-room and VIP meeting-room setups.
Inspect function rooms before events to verify setups meet specifications.
Maintain cleanliness and sanitation standards in event operations areas.
Liaise among Banquets, Event Planning, Event Technology teams, and group contacts throughout events.
Project departmental supply needs, including items such as pads, pens, candy jars, and water.
Coordinate routine maintenance to maintain a quality meeting facility.
Solve problems and suggest alternatives to arrangements when necessary.
Attend and participate in pertinent meetings.
Help lead shifts and actively participate in event service.
Ensure function rooms are set according to event documentation and customer requirements.
Empower associates to provide excellent customer service and manage activities to maximize customer satisfaction.
Set a positive example for guest relations, maintain a presence with customers, and work to improve service performance.
Emphasize guest satisfaction and continuous improvement in departmental meetings.
Schedule associates to provide shift coverage and meet business and productivity needs.
Build and maintain open, collaborative relationships with associates.
Conduct performance appraisals, provide feedback, solicit associate feedback, and address concerns.
Observe associate service behaviors and communicate performance expectations.
Apply property policies fairly and consistently, and ensure disciplinary procedures and documentation follow SOPs and LSOPs and support the Peer Review Process.
Bring issues to a supervisor or Human Resources as necessary.
Ensure associates understand expectations and parameters.
Delegate tasks so room setups are completed on time and meet Event Service Standards.