Event Services Manager

AccorHotel • Austin, TX

5d

About The Position

The Event Services Manager provides professional, engaging service to internal and external customers while building and maintaining positive relationships with guests, clients, vendors, colleagues, and the global sales network. The role solicits and sells guest rooms and meeting space to small groups, develops new business, maintains existing accounts, and works to achieve quarterly and annual sales goals.

The position also manages conference services for applicable groups arriving within 30 days of booking or arrival. It confirms and coordinates event details, rooming lists, reservations, deposits, and pre-convention meetings, working closely with Culinary, Front Office, and other operational teams to deliver contracted services and meet client expectations. The manager meets with clients before departure to confirm satisfaction and identify opportunities for future business, and follows all departmental, health, safety, and security policies.

Requirements

• Excellent customer service and interpersonal skills.
• Results-oriented and highly motivated.
• Proven ability to plan and execute events effectively, with strong attention to detail.
• Working knowledge of Opera Cloud, Microsoft Office (Word, Excel, and PowerPoint), and Social Tables.
• Strong written and verbal communication skills.

Nice To Haves

• Hospitality Management degree or equivalent.
• Experience in sales, event planning, and hotel operations.
• Knowledge of food and beverage trends and the luxury hotel market.

Responsibilities

• Provide professional, friendly, and engaging service to internal and external customers.
• Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
• Solicit and sell guest rooms and meeting space to small groups, meeting quarterly and annual sales goals.
• Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
• Maintain accurate account, contact, sales activity, and business details in CRM and sales software applications.
• Assume Conference Services responsibilities for applicable groups arriving within 30 days of booking or arrival.
• Confirm, review, and coordinate event and function details to meet contractual requirements and client expectations.
• Obtain group rooming lists, coordinate reservation details, and request deposits according to established policies.
• Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
• Collaborate with Culinary, Front Office, and other operational departments to communicate group requirements and support seamless event execution.
• Meet with clients before departure to confirm delivery and satisfaction with contracted services and identify future business opportunities.
• Follow departmental policies, procedures, service standards, and health, safety, and security policies.
• Perform other duties and responsibilities as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed