Event Services Manager

AccorHotel•Austin, TX

About The Position

The Event Services Manager at Fairmont Austin provides professional, engaging service to internal and external customers while developing and maintaining relationships with guests, clients, vendors, colleagues, and the global sales network. The role sells guest rooms and meeting space to small groups, develops new business, manages accounts, and works toward quarterly and annual sales goals. It also assumes Conference Services responsibilities for applicable groups arriving within 30 days of booking or arrival. The position coordinates event details from confirmation through execution, including rooming lists, reservations, deposits, pre-convention meetings, and communication with Culinary, Front Office, and other operational teams. The manager follows up with clients before departure to confirm services were delivered to their satisfaction and identify future business opportunities. The position reports to the Director or Associate Event Sales & Services.

Requirements

Excellent customer service and interpersonal skills.
Results-oriented and highly motivated.
Proven ability to plan and execute events effectively with strong attention to detail.
Working knowledge of Opera Cloud, Microsoft Word, Excel, PowerPoint, and Social Tables.
Strong written and verbal communication skills.
Ability to focus attention on guest needs while remaining calm and courteous.

Nice To Haves

Hospitality Management degree or equivalent.
Experience in sales, event planning, and hotel operations.
Knowledge of food and beverage trends and the luxury hotel market.

Responsibilities

Provide professional, friendly, and engaging service to internal and external customers.
Maintain positive relationships with guests, clients, vendors, colleagues, and the global sales network.
Solicit and sell guest rooms and meeting space to small groups, meeting quarterly and annual sales goals.
Develop new business opportunities, engage prospective clients, maintain existing accounts, and encourage repeat business.
Maintain accurate account, contact, sales activity, and business details in CRM and sales software applications.
Assume Conference Services responsibilities for applicable groups arriving within 30 days of booking or arrival.
Confirm, review, and coordinate event and function details to meet contractual requirements and client expectations.
Obtain group rooming lists, coordinate reservation details, and request deposits according to established policies.
Conduct pre-convention meetings as required to review event logistics, operational requirements, and client expectations.
Coordinate with Culinary, Front Office, and other operational departments to communicate group requirements and ensure seamless event execution.
Meet with clients before departure to confirm contracted services and event details were delivered to their satisfaction and identify opportunities for future business.
Follow departmental policies, procedures, and service standards.
Comply with health, safety, and security policies and procedures.
Perform other duties and responsibilities as assigned.