SENIOR EVENT MANAGER - DEDICATED PHARMA ACCOUNT (f/m/d)

egg

About The Position

The Senior Event Manager will work exclusively on one of egg’s key pharmaceutical clients, leading the production and delivery of congresses, meetings, symposia and brand experiences. The role is responsible for ensuring projects are delivered on time, within budget and in line with client requirements, while supporting the account’s operational performance and overall health. The position combines account oversight with hands-on event operations. The Senior Event Manager will coach and support Project Managers and operational team members, partner with the Account Lead on client satisfaction and resource allocation, and monitor service levels, KPIs, compliance requirements and risks. The role also oversees account financials and improves delivery processes, reporting tools and AI-enabled ways of working. The successful candidate will be comfortable working in a fast-moving environment where priorities can shift, and will bring a balance of creativity, structure, ownership and calm under pressure. egg describes its culture as collaborative, supportive and inclusive, with feedback and accountability encouraged.

Requirements

At least 8 years of experience in an event agency environment, including significant exposure to pharmaceutical and/or healthcare clients.
Proven experience working on dedicated client accounts with complex governance, compliance and operational requirements.
Strong experience managing event delivery, operational processes, reporting frameworks and team coordination.
Demonstrated expertise in resource planning, utilization management, forecasting and budget oversight.
Advanced knowledge of Cvent.
Strong proficiency in Microsoft 365, including Excel-based reporting and analysis.
Exceptional stakeholder management, leadership and communication skills, with the ability to influence and support teams at all levels.
Fluency in written and spoken English and Spanish.

Nice To Haves

Previous experience overseeing a dedicated pharmaceutical account at regional or global level.

Responsibilities

Lead the production and delivery of congresses, meetings, symposia and brand experiences for a dedicated pharmaceutical client.
Ensure projects are delivered on time, within budget and in line with client requirements.
Coach, mentor and support Project Managers and operational team members to develop capabilities and improve delivery across the account.
Partner with the Account Lead to monitor client satisfaction, operational performance, resource allocation and overall account health.
Monitor SLAs, KPIs, compliance requirements and RAID logs; identify risks, propose solutions and drive continuous improvement.
Oversee account financials, including budget consolidation, forecasting, reporting and operational performance tracking.
Improve delivery standards, processes, templates and reporting tools, including AI-enabled ways of working that increase efficiency and quality.
Step into event operations when additional operational support is needed.