Senior Product Designer – Pharma (Growth) (m/f/d)

Redcare Pharmacy

2d • Remote

About The Position

As a Senior Product Designer in Redcare Pharmacy’s Pharma domain, you will shape how customers discover, access and engage with prescription services, with a particular focus on customer activation and retention. You will help customers complete their first prescription order, simplify complex healthcare journeys and create experiences that encourage customers to return for ongoing needs.

You will work in a multidisciplinary UX team of around 18 professionals across Product Design, UX Research and Design System Architecture, collaborating with Product Management, Engineering, Analytics and business stakeholders. The role offers end-to-end ownership of high-impact design initiatives and opportunities to influence product strategy and the future of digital healthcare.

This is a remote position based in Germany, with occasional on-site collaboration at Redcare Pharmacy’s offices in Sevenum or Cologne depending on business and team requirements.

Requirements

• Extensive experience in Product Design or UX/UI Design, with a track record of independently leading complex, customer-facing digital products within an established e-commerce or large-scale consumer technology organisation.
• Strong end-to-end Product Design expertise, including problem framing, discovery, solution exploration, prototyping, validation and delivery of high-quality experiences with measurable impact.
• Experience improving customer activation, conversion or retention, ideally across onboarding, customer lifecycle or other complex digital journeys, supported by qualitative insights and quantitative results.
• Excellent interaction and visual design skills, with advanced proficiency in Figma, prototyping and established design systems.
• Strong understanding of UX research and experimentation, including usability testing, customer interviews, journey mapping, behavioural analysis and A/B testing.
• Data-informed approach to Product Design and comfort collaborating with Product Analysts to interpret conversion funnels, customer cohorts, behavioural insights and experimentation results.
• Strong stakeholder management and communication skills, including the ability to challenge assumptions, explain design decisions and influence Product Managers, Engineers and senior business stakeholders.
• Collaborative and proactive mindset, with a passion for raising design standards, sharing knowledge and supporting other designers.
• Native-level German proficiency, written and spoken.
• Fluent professional English.

Nice To Haves

• Experience in e-health, e-pharmacy, telemedicine or other regulated digital consumer services.
• Familiarity with German prescription and e-prescription journeys.
• Experience connecting digital product experiences with CRM, lifecycle communications, personalisation or customer reactivation.
• Knowledge of accessibility standards and inclusive design practices, such as WCAG 2.2.
• Experience using AI-assisted design tools for ideation, prototyping, research or design workflows while maintaining strong design judgement and responsible data handling.

Responsibilities

• Own the end-to-end Product Design process, from discovery and problem definition through ideation, prototyping, validation and delivery.
• Improve customer activation and onboarding by identifying barriers and designing experiences that help customers complete their first prescription order.
• Drive customer retention and engagement by designing experiences that support repeat prescriptions, ongoing healthcare needs and long-term customer relationships.
• Lead customer-centred discovery and experimentation through interviews, journey mapping, usability testing, behavioural insights and A/B testing.
• Partner with Product Management and Analytics to define hypotheses, success metrics and opportunities, balancing customer needs, business impact, technical feasibility and scalability.
• Create accessible digital experiences using interaction design, visual design and UX writing to simplify healthcare journeys, including error handling and recovery states.
• Collaborate with Engineering and Product teams, involving technical stakeholders early and ensuring solutions are feasible, implementation-ready and delivered to a high standard.
• Influence product direction and stakeholder decisions using research, data, storytelling and design rationale.
• Contribute to the UX team by modelling high-quality Product Design, sharing expertise, mentoring designers, providing feedback and helping evolve the design system and ways of working.

Benefits

• Work-from-home arrangements, including the possibility of working from anywhere in the EU for up to 20 days a year.
• Team events and regularly scheduled parties.
• Kindergarten grant of €100 per month for employees who pay for childcare in kindergarten.
• Free, anonymous access to professional psychologists through nilo.
• Internal and external training and career development support.
• Fully costed Deutschland Ticket for commuting and other travel.
• Urban Sports Club membership (M) package with a range of sports offers.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed