Senior Event Manager - The Roosevelt New Orleans, a Waldorf Astoria Hotel

Hilton • New Orleans, LA

5d

About The Position

The Roosevelt New Orleans, a Waldorf Astoria Hotel, is seeking a Senior Event Manager for its Catering & Events team. The role primarily handles complex events and oversees event documentation and coordination with Sales, hotel departments, and customers to maintain consistent, high-level service through pre-event, event, and post-event phases. The Senior Event Manager ensures a seamless handoff from Sales to service and back to Sales, serves as the event planner’s primary on-property contact after turnover, and is responsible for the client’s event experience. The role also identifies opportunities to increase revenue through upselling and enhancements and may act on behalf of the Director of Catering and Events or Director of Event Planning and Operations in their absence.

The position involves managing event execution, building and maintaining client relationships throughout the event lifecycle, resolving issues proactively, communicating client requirements to the team, and providing direction, feedback, and coaching. It also requires making informed decisions when navigating complex challenges and supporting senior leadership as needed.

Requirements

• 2–5 years of event management experience.
• An upbeat, outgoing personality.
• Demonstrate Hilton core values: hospitality, integrity, leadership, teamwork, ownership, and urgency and discipline.

Nice To Haves

• Luxury hospitality experience or knowledge.
• Knowledge of Hilton systems.

Responsibilities

• Manage complex event documentation and execution, including smooth transitions from Sales to service.
• Serve as the primary on-property client contact following turnover and ensure a smooth, memorable event experience.
• Build client trust and rapport, manage expectations, and resolve issues proactively throughout the event lifecycle.
• Identify upselling opportunities and recommend enhancements to increase contract value and improve the guest experience.
• Communicate client requirements, direct team members, and provide feedback and coaching to support consistent, high-level service.
• Support senior leaders and act on behalf of the Director of Catering and Events or Director of Event Planning and Operations when needed.
• Analyze complex situations and make informed decisions.

Benefits

• Access to 110 nights of discounted travel, with room rates as low as $40 per night through the Go Hilton travel program.
• Employee stock purchase program with the opportunity to buy Hilton shares at a 15% discount.
• Paid parental leave for eligible Team Members, including partners and adoptive parents.
• Caregiving concierge services.
• Crisis Concierge support.
• Free counseling and support through the Employee Assistance Program for eligible Team Members.
• Paid time off.
• Health plans and other health and welfare benefits, including dental and vision coverage.
• Retirement plans.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed