Event Sales Manager, Hotel Services - Fairmont New Orleans, LA

Encore Global•New Orleans, LA

5d•Onsite

About The Position

The Sales Manager, Venues guides customers through event experiences, identifies solutions that meet their goals and objectives, and helps create compelling events. The role uses available tools to maximize event and revenue capture from an assigned customer base and builds relationships with hotel personnel to strengthen business relationships. The position supports company initiatives, business strategies, and Core Values. It reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. This role works in a hotel or convention center environment, potentially across multiple hotel locations. The work may include irregular hours and on-call status on days, evenings, weekends, and holidays. Team members use high-end audiovisual equipment and electrical components and may be exposed to heights via lifts and ladders. Physical requirements include periods of sitting, standing, walking, and occasional lifting, carrying, pushing, and pulling, as detailed in the posting. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Requirements

BS/BA degree or at least 1 year of Encore or equivalent experience.
Technical aptitude and computer proficiency.
Strong written and verbal communication skills.

Nice To Haves

One year of technology sales or hospitality experience.
Prior audiovisual sales experience.
Knowledge of the hospitality industry and sales processes.

Responsibilities

Solicit and secure business through a proactive, consultative sales approach using Encore’s sales process and methodology.
Prepare and present timely quotes and proposals, including submissions through Encore’s website, venue booking systems, or other assigned sources.
Collaborate with vendors and company departments or divisions to capture and service events.
Attend site visits, pre-conference planning meetings, and appropriate venue meetings to support the customer event experience.
Understand event cost structures and incorporate them into solution designs in accordance with profitability guidelines.
Cultivate and maintain relationships with customers, venue personnel, and Encore supporting functions and departments.
Research customer history and previous experiences to create personalized customer experiences.
Attend customer meetings, understand customer goals, and respond to questions, concerns, and challenges.
Keep customer information accurate and up to date in the Customer Relationship Management system (CRM).
Refer and guide customers through the Encore network to pursue additional opportunities with existing customers.
Maintain a healthy sales pipeline to achieve established revenue targets.
Ensure all known opportunities are accurately entered and updated in CRM.
Support sales forecasting at the home location and ensure forecasts are accurate and submitted on time.
Learn and adopt role-related standard operating procedures and new initiatives or programs.
Maintain knowledge of new product and service offerings and emerging technology for meetings and events.
Adhere to appearance guidelines defined by Encore for the individual hotel or hotels in the city or area.