Senior Event Manager - Signia by Hilton Diplomat Beach Resort
About The Position
The Senior Event Manager oversees planning and execution for complex events at the Signia by Hilton Diplomat Beach Resort. The role manages event documentation, coordinates transitions from Sales to service, and serves as the primary on-property client contact to support smooth execution, resolve issues proactively, and deliver memorable event experiences. The Senior Event Manager builds client trust throughout the event lifecycle, manages expectations, identifies opportunities to increase contract value through upselling and enhancements, and guides team performance through communication, direction, feedback, and coaching. The role may also step in for senior leaders and make informed decisions when navigating complex challenges.
Requirements
- Demonstrate a passion for hospitality, integrity, leadership, teamwork, ownership, accountability, urgency, and discipline.
Responsibilities
- Manage event documentation and facilitate seamless transitions from Sales to service.
- Serve as the primary on-property client contact and ensure smooth event execution, proactive issue resolution, and an exceptional event experience.
- Build trust and rapport with clients throughout the event lifecycle, manage expectations, resolve issues, and support a memorable client experience.
- Identify upsell opportunities and recommend enhancements to increase contract value and elevate the guest experience.
- Communicate client requirements, provide direction, and offer feedback and coaching to support consistent, high-level service.
- Step in for senior leaders as needed and analyze situations to make informed decisions when handling complex challenges.
Benefits
- 110 nights of discounted travel through the Go Hilton program, with room rates as low as $40 per night.
- Employee stock purchase program with a 15% discount on Hilton shares.
- Paid parental leave for eligible Team Members, including partners and adoptive parents.
- Caregiving concierge services.
- Crisis Concierge support.
- Free counseling and support through the Employee Assistance Program for eligible Team Members.
- Paid time off.
- Health and welfare benefits, including health plans, dental coverage, and vision coverage.
- Retirement plans.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
