Senior ESM Consultant - ServiceNow SecOps VR Consultant

Capgemini • Atlanta, GA

7h • Remote

About The Position

As a Security Engineer on Capgemini’s Cyber Strategy & Transformation team, you will support the design, implementation, and optimization of ServiceNow Security Operations solutions, with a focus on Vulnerability Response and related workflow automation. You will work with client stakeholders to improve vulnerability management processes, strengthen data quality, and drive scalable remediation outcomes across the enterprise. This is a remote role based in the USA.

Requirements

• 4–8 years of ServiceNow administration, development, or platform experience.
• At least 3 years of ServiceNow Security Operations or Vulnerability Response implementation experience.
• Experience implementing or operating ServiceNow Vulnerability Response.
• Experience with vulnerability management lifecycle processes, including scanning, triage, prioritization, remediation, and verification.
• Experience with CMDB, asset data, configuration item matching, ownership, or criticality management.
• Experience developing ServiceNow JavaScript using GlideRecord, Business Rules, Script Includes, or User Interface Policies.
• Bachelor’s or master’s degree in information technology or a specified field.

Nice To Haves

• ServiceNow Certified System Administrator certification.
• ServiceNow Certified Application Developer certification.
• ServiceNow Vulnerability Response or Security Operations certification.
• Experience with Configuration Compliance, Threat Intelligence, Security Incident Response, Governance Risk and Compliance, or Integrated Risk Management modules.
• Experience with performance tuning or large-scale data ingestion in ServiceNow.

Responsibilities

• Design and implement ServiceNow Security Operations solutions, including data models, workflows, access controls, and application configurations.
• Configure and administer ServiceNow Vulnerability Response and Configuration Compliance modules, including source onboarding, assignment rules, service-level agreements, notifications, and remediation tasks.
• Integrate ServiceNow with vulnerability scanners and other third-party tools, validating data mapping, configuration item matching, schedules, and error handling.
• Build automation using Flow Designer, Integration Hub, and REST APIs for routing, approvals, escalations, enrichment, and remediation verification.
• Partner with client security, IT, and operations stakeholders to run workshops, define requirements, create user stories, and align configurations to business risk and remediation processes.
• Develop dashboards, documentation, update sets, and role-based access controls.
• Provide technical guidance to junior team members.

Benefits

• Paid time off, including vacation of 12–25 days depending on employee grade, company-paid holidays, personal days, and sick leave.
• Medical, dental, and vision coverage, or provincial healthcare coordination in Canada.
• Retirement savings plans, such as a 401(k) in the U.S. or RRSP in Canada.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level