ESM Developer

HEXAWARE•United States,

About The Position

Seeking a ServiceNow Senior Developer with 5–7 years of experience. The role involves implementing and developing ServiceNow solutions across ITSM, service catalogs, Service Portal, integrations, custom applications, and platform automation. The developer should be experienced with ServiceNow scripting, Discovery, Service Mapping, Event Management, Orchestration, MID Server management, and identity-related implementations.

Requirements

  • 5–7 years of experience as a ServiceNow Senior Developer.
  • Experience implementing ITSM solutions using industry best practices.
  • Experience developing Service Catalogs.
  • Hands-on ServiceNow scripting experience, including Business Rules, Script Includes, Fix Scripts, workflows, UI Actions, UI Policies, Client Scripts, and inbound email.
  • Good experience with Service Portal and widget creation.
  • Very good experience with REST- and SOAP-based integrations and creating scripted REST and SOAP APIs.
  • Knowledge of Flow Designer and Integration Hub.
  • Knowledge of authentication using OAuth 2.0, certificates, and MID Server.
  • Experience implementing a ServiceNow project in a domain-separated instance.
  • Experience implementing ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • Good knowledge of MID Server installation and management.
  • Experience developing custom applications.
  • Experience implementing LDAP, Active Directory, and SSO.
  • Experience implementing Orchestration use cases.

Responsibilities

  • Implement ITSM solutions using industry best practices.
  • Develop Service Catalogs.
  • Develop ServiceNow scripts, including Business Rules, Script Includes, Fix Scripts, workflows, UI Actions, UI Policies, Client Scripts, and inbound email scripts.
  • Develop Service Portal widgets.
  • Build REST- and SOAP-based integrations, including scripted REST and SOAP APIs.
  • Implement ServiceNow Discovery, Service Mapping, Event Management, and Orchestration use cases.
  • Install and manage MID Servers.
  • Develop custom applications.
  • Implement LDAP, Active Directory, and SSO.
  • Implement Orchestration use cases.
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