Senior Epic Analyst - HB Team

Asante • MEDFORD, OR

2d • Remote

About The Position

The Senior Epic Analyst designs, analyzes, develops, tests, implements, and provides tier-two technical assistance for assigned system applications. The analyst consults with Epic representatives, application coordinators, supervisors, and end users to configure and build Epic software and applications to meet organizational and client needs. The role troubleshoots problems, offers solutions, and recommends courses of action to address end-user issues and requirements and to meet client or hospital specifications. It also develops and modifies procedures to solve complex data-processing problems or to prepare detailed specifications for programs. This position is on the Epic HB Team and requires prior Epic experience. It is remote, with reliable broadband internet and personal cell phone service required. Work generally takes place Monday through Friday, 8 a.m. to 5 p.m. Pacific time, and may include day-to-day operations or online training during Pacific business hours. The role participates in a rotating weeklong 24/7 on-call schedule once the employee and Team Lead determine the employee has the skills to triage and support critical end-user needs.

Requirements

• Bachelor’s degree in computer science or a related field, or equivalent education and/or experience.
• At least 5 years of collective experience as an Epic Associate Analyst and/or Epic Analyst, with demonstrated ability to analyze processes, solve problems, and contribute to improving systems and solutions in a professional setting.
• Experience with Microsoft Office programs, including Word, Excel, and PowerPoint.
• At least two Epic Certifications, Accreditations, or Proficiencies across applications.
• Complete annual Epic recertification requirements at all levels.
• Ability to exercise discretion and independent judgment in varied decision-making scenarios.
• Ability to work independently with little or no day-to-day supervision.
• Ability to conceptualize a product’s visual effect and how it will be used.
• Comfort presenting in front of a group.
• Strong attention to detail and ability to probe for information to understand customer needs.
• Ability to solve problems and troubleshoot issues with a can-do attitude.
• Strong organizational and prioritization skills.
• Ability to work independently, take initiative, and recognize when to escalate issues.
• Ability to work within a team and manage conflict.
• Excellent written and verbal communication skills.
• Reliable broadband internet and personal cell phone service for remote work.

Responsibilities

• Design, analyze, develop, test, implement, and provide tier-two technical assistance for assigned system applications.
• Consult with Epic representatives, application coordinators, supervisors, and end users to configure and build Epic software and applications to meet organizational and client needs.
• Troubleshoot problems, offer solutions, and recommend courses of action to address end-user issues and needs and meet client or hospital specifications.
• Develop and modify procedures to solve complex data-processing problems or prepare detailed program specifications.
• Participate in a rotating weeklong 24/7 on-call schedule after reaching the skill level needed to triage and support critical end-user needs.

Benefits

• Medical, dental, and vision coverage for eligible employees and dependents, beginning within 30 days of hire.
• Employer-sponsored retirement plan with company contribution and match.
• Generous ETO for eligible employees.
• Tuition reimbursement and tuition repayment program.
• Life insurance.
• Disability coverage.
• Employee assistance programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior