Senior Epic Configuration Analyst
About The Position
The Senior Epic Configuration Analyst supports Utilization Management (UM) and Long-Term Services and Support (LTSS) by configuring, testing, and implementing Epic solutions that improve the provider experience. The role partners with clinical, operational, and technical stakeholders to deliver scalable digital healthcare capabilities and support go-live readiness, operational stability, and long-term adoption. The position configures and maintains Epic workflows, translates business and clinical requirements into configuration specifications, facilitates workflow design, and evaluates change requests for scalable solutions. It also develops and executes testing, supports user acceptance testing and defect resolution, coordinates releases and deployment activities, and identifies opportunities to improve processes and configuration. This is a remote position with occasional travel, including required travel to Wisconsin for training and certification. Standard hours are Monday through Friday, 8:00 a.m.–5:00 p.m. EST or CST, with occasional weekend work based on business needs. The employee must obtain Epic certification within 60 days of completing training.
Requirements
- Must obtain Epic certification within 60 days of completing training.
- Minimum 2 years of experience in healthcare, Medicare, or Medicaid environments.
- At least 1 year of experience supporting Utilization Management workflows.
- Ability to adapt to evolving priorities while maintaining performance and meeting deadlines in a fast-paced environment.
- Experience analyzing data and applying insights to inform decision-making.
- Effective written and verbal communication skills and ability to collaborate across teams and organizational levels.
- Willingness to travel up to 25% annually and to Wisconsin 3–5 times during the first 60 days for required training and certification classes.
- Ability to meet remote-work requirements, including internet service with at least 25 Mbps download and 10 Mbps upload speeds and a dedicated workspace that protects member PHI/HIPAA information.
- Occasional weekend work based on business needs.
Nice To Haves
- Epic Tapestry Medical Management Certification.
- Epic Healthy Planet Fundamentals for Health Plans Certification or Healthy Planet Link.
- Working knowledge and experience in healthcare systems.
- Epic analyst certifications or accreditations related to Utilization Management.
- Previous experience with electronic health records such as Epic or Cerner.
- Experience building digital capabilities.
Responsibilities
- Configure and maintain Epic workflows, including UM letters, work queues, and routing rules.
- Gather and translate business and clinical requirements into configuration specifications.
- Facilitate design sessions to support compliant, user-focused workflows.
- Analyze change requests and recommend scalable, standardized configuration solutions.
- Maintain configuration documentation, testing evidence, and decision records.
- Develop and execute testing systems and support end-to-end validation activities.
- Support UAT execution, defect resolution, and business approval processes.
- Coordinate configuration, testing, defect management, and release activities with project teams.
- Support go-live readiness, cutover planning, and operational deployment activities.
- Identify root causes and recommend process or configuration improvements to enhance adoption and reduce rework.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- 401(k) retirement savings plan
- Paid time off
- Company and personal holidays
- Paid parental and caregiver leave
- Short-term disability
- Long-term disability
- Life insurance
- Bonus incentive plan
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
