Senior Epic Analyst

Westchester Medical Center•Valhalla, NY

About The Position

The Senior Analyst Information Technology Epic provides tactical and operational support for implementing enterprise clinical IT systems. The role assists with and facilitates the design, implementation, optimization, change management, and issue resolution for enterprise systems and the clinical and business workflows they support. It requires experience with enterprise systems such as the Epic platform and applicable clinical and/or business workflows. The analyst supports departmental applications and operational interfaces; performs troubleshooting, programming, analysis, configuration, testing, documentation, training, and implementation activities; and helps ensure production systems operate in a 24 x 7 environment. The role also supports interfaces between systems, provides technical guidance to other IS staff, coordinates go-live and rollout support, contributes to change control and release communications, reports status to departmental leadership, and represents the team in user meetings. If the role is clinical, it oversees technical design implementation, analysis, and modifications to systems supporting clinical, corporate, and technical operations across facilities. Other job-related duties may be assigned.

Requirements

At least 4 years of related experience.
Bachelor’s degree in Health Informatics, Computer Science, Nursing, or a related clinical or technical field; the education requirement may be substituted with 10 or more years of specifically related work experience.
Epic module certification in job-related module(s), to be obtained within 6 months of hire and renewed quadrennially.
Ability to work in surroundings with some dust, noise, odors, or similar conditions without undue discomfort.
Ability to hear, talk, walk, stand, bend, and stretch; read, write, and interpret documents; and sit for long periods at a desk.
Ability to communicate effectively with clients and coworkers.
Ability to work within a team environment.
Excellent analytical, problem-solving, written, and verbal communication skills.
Strong customer service skills.
Knowledge of operating systems and databases, including Microsoft Windows, UNIX, Oracle, and SQL.
Knowledge of applicable programming languages, including Java, HTML, Visual Basic, C, C++, and Perl.
Familiarity with HL-7, Microsoft Office, Microsoft Project, Visio, and ITSM.
Familiarity with clinical or financial systems.
Must be trained in and knowledgeable about Hospital policies and procedures concerning hazardous waste and hazardous materials, and maintain qualifications applicable to assigned work.

Nice To Haves

ITIL certification.
Lean Six Sigma certification.
PMP certification.
NYS clinical licensure in medicine, nursing, pharmacy, or another relevant allied health profession.

Responsibilities

Support the relevant departmental environment, including applications and operational interfaces.
Perform problem analysis and troubleshooting, maintain documentation, and escalate complex issues in a timely manner.
Provide programming and analytical support for departmental systems, subsystems, and related software products.
Update and maintain project plans and prepare design, installation, and support documentation.
Create or modify change management procedures in accordance with departmental standards.
Design, configure, and install new programs and modifications or enhancements to existing systems.
Analyze proposed modifications and enhancements to determine their impact on production systems.
Develop test plans, test data, and testing schedules; conduct unit and system tests to verify software results.
Participate in functional and integrated testing of assigned upgrades, enhancements, service packs, and hotfixes.
Analyze business and user needs, document requirements, and revise system logic as needed.
Train end users in the use of equipment and software.
Work across phases of systems and applications analysis, considering the business implications of technology in the current business environment.
Provide support during non-working hours to help ensure production systems operate in a 24 x 7 environment.
Research, plan, and design interfaces between systems to support clinical and business needs.
Develop, test, document, and implement changes and enhancements to interfaces, support scripts, and the interface engine environment.
Provide business-related and technical design guidance to other IS staff and technical assistance to other staff members.
If clinical, oversee technical design implementation, analysis, and modifications of programs and systems supporting clinical, corporate, and technical operations across facilities.
Create and maintain accurate, current documentation for supported applications.
Participate in maintaining training materials, distribute them to users, and review materials prepared by other analysts.
Assist with go-live and support schedules, coordinate field support activities, and provide go-live and rollout support for applications, modules, and functionality.
Maintain a favorable work environment for team members and clients.
Follow IS change control standards and procedures, including successful release and communication of go-lives.
Provide status reports and insights to departmental leadership in ad-hoc and weekly meetings.
Represent the department team in user meetings and perform project management duties as needed.
Work with other departments to understand their needs.
Perform other job-related duties as assigned.