SENIOR ENTERPRISE ONBASE ADMINISTRATOR
About The Position
The Department of Economic Security’s Division of Technology Services is seeking an experienced professional to serve as a Senior Enterprise OnBase Administrator. The position supports the daily operation, maintenance, governance, and customer service of OnBase systems, including OnBase modules, SQL Monitor, and integrations such as Okta Workforce and Active Directory. Work includes configuring systems and integrations, supporting divisions, prioritizing and distributing tickets, and configuring policies. The administrator also troubleshoots complex issues, supports strategy sessions, advises leadership on industry best practices, and participates in projects to expand automation opportunities. The position is based in Phoenix, Arizona, and requires residency within Arizona. State employees may work remotely under the State’s Remote Work Program, but all work must be performed within Arizona unless an exception is authorized. In-state travel is required.
Requirements
- Bachelor’s degree or eight years of extensive systems engineering experience (or equivalent experience).
- Knowledge of infrastructure technologies and in-house-developed enterprise applications.
- Knowledge of SQL Management Studio and advanced information system configuration management.
- Knowledge of Active Directory, Group Policy, Certificate Services, Okta, and in-house-developed enterprise applications.
- Knowledge of installing PC software and evaluating and testing emerging technologies.
- Knowledge of OnBase troubleshooting tools, OnBase Reporting Dashboards, OnBase WorkView/Workflow, Unity Scripts, and API integration.
- Strong customer service skills.
- Excellent interpersonal, written, and oral communication skills.
- Expert troubleshooting skills.
- Ability to analyze existing performance trends and recommend adjustments or changes.
- Ability to develop and write technical documentation.
- Ability to balance, prioritize, and organize multiple tasks; collaborate across teams and organizations; synthesize feedback and adjust plans; and build relationships inside and outside the organization.
- Ability to perform advanced design, maintenance, and repair of servers.
- Must reside within Arizona and travel within the state.
- Successfully pass background and reference checks and complete E-Verify employment eligibility verification.
- Obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements.
- If operating a vehicle on State business, possess and retain a current, valid, class-appropriate driver’s license, complete required training, and meet driving-record and insurance requirements.
Responsibilities
- Maintain, monitor, and update OnBase configurations, including creating and supporting integrations, and troubleshoot issues in the environment.
- Prioritize and plan work activities and set goals and objectives.
- Conduct daily Event Viewer analysis, identify and characterize incidents, generate incident reports, and investigate suspicious activity.
- Analyze, design, construct, and test infrastructure; identify opportunities and implement solutions to improve efficiency and reduce waste.
- Create process documentation for internal use and participate in meetings, support strategy sessions, and work groups to streamline processes.
- Review configuration change proposals for compliance with established standards, guidelines, and policies.
- Provide guidance, assistance, training, and documentation for process solutions.
- Travel within the State of Arizona.
- Support OnBase systems, including modules, SQL Monitor, and applicable integrations such as Okta Workforce and Active Directory.
- Support divisions, prioritize and distribute tickets, configure policies, troubleshoot complex issues, advise leadership on industry best practices, and participate in automation projects.
Benefits
- Affordable medical, dental, life, and short-term disability insurance plans.
- Participation in the Arizona State Retirement System and long-term disability plans.
- 10 paid holidays per year.
- Paid vacation and sick time.
- Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
- Deferred compensation plan.
- Wellness plans.
- Tuition reimbursement.
- Stipend opportunities.
- Infant at Work Program.
- Rideshare and public transit subsidy.
- Career advancement and employee development opportunities.
- Remote work may be available under a full-time or part-time remote work schedule at management’s discretion.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
