Senior Enterprise Onbase Administrator

Arizona Department of Administration•Phoenix, AZ

9d•Hybrid

About The Position

The Arizona Department of Economic Security’s Division of Technology Services is seeking an experienced professional to serve as a Senior Enterprise OnBase Administrator. The role supports the daily operation, maintenance, governance, and customer service of OnBase systems, including OnBase modules, SQL Monitor, and integrations such as Okta Workforce and Active Directory. Work includes system configuration, troubleshooting, ticket prioritization and distribution, and policy configuration. The administrator also supports strategy sessions, provides best-practice guidance to leadership, and participates in projects that expand automation opportunities. The position is based in Phoenix and requires residency in Arizona. Work may be performed remotely within Arizona under the State’s remote-work program, subject to management approval and applicable policy. In-state travel is required.

Requirements

Bachelor’s degree or eight years of extensive systems engineering experience, or equivalent experience.
Knowledge of infrastructure technologies and in-house-developed enterprise applications.
Knowledge of SQL Management Studio and advanced information system configuration management.
Knowledge of Active Directory, Group Policy, Certificate Services, Okta, and enterprise applications.
Knowledge of PC software installation and evaluation and testing of emerging technologies.
Knowledge of OnBase troubleshooting tools, reporting dashboards, WorkView/Workflow, Unity Scripts, and API integration.
Strong customer-service skills.
Strong interpersonal communication skills, both written and oral.
Expert troubleshooting skills.
Ability to analyze performance trends and recommend adjustments or changes.
Ability to develop and write technical documentation.
Ability to balance, prioritize, and organize multiple tasks.
Ability to work collaboratively in teams and across organizations.
Ability to synthesize feedback and adjust plans accordingly.
Ability to build strong relationships inside and outside the organization.
Ability to perform advanced design, maintenance, and repair of servers.
Arizona residency and ability to travel within Arizona.
Successfully pass background and reference checks and complete E-Verify.
Obtain and maintain a valid Level One fingerprint clearance card that meets DES requirements.
If operating a motor vehicle on State business, maintain a current, valid, class-appropriate driver’s license, complete required training and record checks, and maintain an acceptable driving record. Personally owned vehicles used for State business must have the required liability insurance.

Responsibilities

Maintain, monitor, and update OnBase configurations, including creating and supporting integrations.
Troubleshoot issues within the OnBase environment.
Prioritize and plan work activities and set goals and objectives.
Conduct daily Event Viewer analysis, identify and characterize incidents, generate incident reports, and investigate suspicious activity.
Perform system analysis and design, construct, and test infrastructure.
Identify opportunities and implement solutions to improve efficiency and reduce waste.
Create process documentation for internal use.
Participate in meetings, support strategy sessions, and work groups to streamline processes.
Review configuration change proposals for compliance with established standards, guidelines, and policies.
Provide guidance, assistance, training, and documentation for process solutions.
Travel within the State of Arizona.

Benefits

Affordable medical, dental, life, and short-term disability insurance plans.
Participation in the Arizona State Retirement System and long-term disability plans.
Ten paid holidays per year.
Paid vacation and sick time.
Paid parental leave of up to 12 weeks per year for a newborn or newly placed foster or adopted child.
Deferred compensation plan.
Wellness plans.
Tuition reimbursement stipend opportunities.
Infant at Work Program.
Rideshare and public transit subsidy.
Career advancement and employee development opportunities.
Option for a full-time or part-time remote work schedule, subject to management discretion.
Arizona State Retirement System defined-benefit plan providing lifelong income upon retirement.