Senior Dynatrace Observability Engineer / Subject Matter Expert (SME)
About The Position
CTG is hiring a Senior Dynatrace Observability Engineer / Subject Matter Expert (SME) for a client. The role is remote, with onsite work as required, and is for 12 months with a possible extension. The engineer will design, deploy, configure, and optimize enterprise observability solutions using Dynatrace and related monitoring components. The position includes end-to-end application performance monitoring, distributed tracing, infrastructure monitoring, incident investigation, and performance analysis across applications and distributed systems. The engineer will establish monitoring and performance standards, improve observability coverage and alerting, and develop dashboards, documentation, and architecture diagrams. They will work with application, infrastructure, operations, and security teams, provide technical guidance and knowledge transfer, and support independent technical investigations. A bachelor's degree in a related field is preferred, though equivalent practical experience may be considered. Dynatrace Professional certification or equivalent demonstrated expertise is also preferred. Excellent written and verbal English communication skills are required.
Requirements
- At least 5 years of experience in enterprise monitoring, application performance management, or observability engineering.
- At least 3 years of hands-on experience deploying, configuring, and administering Dynatrace in enterprise environments.
- Strong expertise in Dynatrace architecture, administration, configuration, and enterprise observability, including OneAgent, ActiveGate, Smartscape, and Davis AI.
- Proficiency in application performance monitoring, distributed tracing, automated dependency mapping, and cross-layer troubleshooting.
- Understanding of application architectures, APIs, databases, distributed systems, and Windows/Linux infrastructure.
- Experience with Dynatrace dashboards, alerting, anomaly detection, performance analytics, and DQL.
- Familiarity with RUM, Synthetic Monitoring, business transaction monitoring, and service-level observability.
- Demonstrated success implementing end-to-end monitoring, tracing service dependencies, correlating performance data, and resolving complex application and infrastructure issues.
- Experience establishing performance baselines, configuring monitoring policies, and improving incident detection and resolution.
- Strong analytical, problem-solving, documentation, and communication skills.
- Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group.
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent practical experience may be considered.
Nice To Haves
- Experience with Dynatrace Grail, OpenTelemetry, AWS or Azure, and ITSM integrations such as ServiceNow, Jira, or PagerDuty.
- Familiarity with automation using Python, PowerShell, or REST APIs, as well as DevOps, Site Reliability Engineering (SRE), incident management, and change impact analysis.
- Dynatrace Professional certification or equivalent demonstrated expertise preferred.
Responsibilities
- Design, deploy, configure, and optimize enterprise observability solutions using Dynatrace, including OneAgent, ActiveGate, Smartscape, and related monitoring components.
- Implement end-to-end application performance monitoring, distributed transaction tracing, automated dependency discovery, and infrastructure monitoring across applications, databases, APIs, and integrations.
- Use Dynatrace Davis AI and analytics to identify root causes, investigate performance anomalies, troubleshoot complex incidents, and assess service impact across distributed systems.
- Monitor Windows and Linux servers, virtualized environments, cloud infrastructure, and supporting services to identify bottlenecks, latency, failures, and resource utilization issues.
- Configure business transaction monitoring, Real User Monitoring (RUM), and Synthetic Monitoring to improve visibility into critical workflows, service availability, and user experience.
- Develop dashboards, alerts, anomaly detection policies, and reports aligned with service-level indicators (SLIs) and service-level objectives (SLOs).
- Use Dynatrace Query Language (DQL) and platform analytics to investigate performance issues, correlate events, and improve monitoring effectiveness.
- Establish performance baselines and validate the impact of application deployments, infrastructure changes, upgrades, and configuration modifications.
- Implement supported monitoring integrations for SaaS platforms, external APIs, and third-party services.
- Evaluate monitoring configurations and recommend improvements to observability coverage, alert quality, scalability, and operational efficiency.
- Collaborate with application, infrastructure, operations, and security teams to define monitoring requirements and resolve technical issues.
- Develop architecture diagrams, monitoring standards, and operational documentation.
- Provide technical guidance and knowledge transfer to engineering and operations teams.
- Lead technical investigations independently and collaborate across teams.
Benefits
- A competitive benefit package is offered.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
