Senior Document Production Specialist

K2 Services • Houston, TX

6d • $24 - $27 • Hybrid

About The Position

Senior Document Services Specialists support and optimize client business operations as direct contributors and supplemental support within client teams. The role prepares, revises, reformats, and converts documents using office applications, including complex documents, spreadsheets, and charts. It also involves testing new word-processing software and providing training and mentorship to Document Specialists and clients. This position is based at Opensity's newly remodeled Phoenix office and follows a hybrid schedule, Monday through Friday from 3:00 PM to 12:00 AM MST.

Requirements

• High school diploma or GED.
• Ability to learn the responsibilities through a combination of in-person training, remote training, and self-guided learning.
• Strong initiative and ability to work independently with minimal direct supervision.
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent spelling, grammar, punctuation, sentence structure, and proofreading skills.
• Ability to organize and prioritize multiple assignments.
• Ability to perform under pressure within established timeframes while producing quality work.
• Strong communication, interpersonal, teamwork, and customer service skills.

Nice To Haves

• Three or more years of experience working in document outsourcing or the legal industry is preferred.
• Experience with Adobe Acrobat or Kofax for manipulating PDF files is a plus.

Responsibilities

• Create, revise, reformat, and convert documents using Microsoft Office applications, PDF editing tools, and transcription software.
• Prepare and edit complex documents, spreadsheets, and charts.
• Provide coordination and administrative support for special projects.
• Handle time-sensitive and confidential materials efficiently.
• Troubleshoot document inconsistencies through document diagnostic activities.
• Create or revise work product using keyboard entry, scanners, or electronic conversion methods; transcribe audio and digital dictation, including deposition transcripts, as required.
• Spell-check, proofread, and cross-check documents for accuracy and completeness.
• Maintain current knowledge of specialized applications and upgrades to improve efficiency and productivity with Document Services applications.
• Provide feedback and insight into team members' performance when requested.
• Promote teamwork, confidence, and positive attitudes.
• Provide directions, instructions, and guidance to the team.
• Assist with reviewing rework or poor-quality outputs from team members.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)
• May be eligible for an annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED