Senior Document Services Specialist

K2 Services • Phoenix, AZ

7d • $24 - $27 • Hybrid

About The Position

Opensity Solutions provides technology-enabled managed services to law firms, financial institutions, and professional services firms. Its services include technology, document processing, administrative support, marketing and communications, billing services, records and information governance, workflow automation, consulting, and facilities services. Its mission is to empower clients through modernized technology platforms, elevated support, and valuable insights.

Senior Document Services Specialists support client business operations as direct contributors and supplemental support within client teams. The role prepares, revises, reformats, and converts documents using office applications and related software, including complex documents, spreadsheets, and charts. Specialists may test new word-processing software and provide training and mentorship to Document Specialists and clients. The position is based at Opensity’s remodeled Phoenix office and follows a hybrid schedule, Monday through Friday from 3:00 PM to 12:00 AM MST.

Requirements

• High school diploma or GED.
• Ability to learn the role through in-person training, remote training, and self-guided learning.
• Strong initiative and ability to work independently with minimal direct supervision.
• Working knowledge of Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent spelling, grammar, punctuation, sentence-structure, and proofreading skills.
• Ability to organize and prioritize multiple assignments.
• Ability to work under pressure within established timeframes while producing quality work.
• Strong communication, interpersonal, teamwork, and customer-service skills.

Nice To Haves

• Three or more years of experience in document outsourcing or the legal industry is preferred.
• Experience using Adobe Acrobat or Kofax to manipulate PDF files is a plus.

Responsibilities

• Create, revise, reformat, and convert documents using support software, including Microsoft Office applications, PDF editing tools, and transcription software.
• Prepare and edit complex documents, spreadsheets, and charts.
• Provide coordination and administrative support for special projects.
• Handle time-sensitive and confidential materials efficiently.
• Troubleshoot document inconsistencies through document diagnostic activities.
• Create or revise work product using keyboard entry, scanning, or electronic conversion; transcribe audio and digital dictation, including deposition transcripts as required.
• Spell-check, proofread, and cross-check documents for accuracy and completeness.
• Maintain current knowledge of specialized applications and upgrades to improve efficiency and productivity.
• Provide feedback and insight into team members’ performance when requested.
• Promote teamwork, confidence, and positive attitudes.
• Provide directions, instructions, and guidance to the team.
• Assist with reviewing team members’ reworks or poor-quality outputs.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off (PTO)
• Potential eligibility for an annual bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED