Senior Director, Risk Advisory - Global Payment Network

Capital One • Richmond, VA

1d • Hybrid

About The Position

The Global Payment Network Senior Director of Risk Advisory performs a key risk management role for Capital One’s network and merchant businesses. The role establishes, implements, and owns risk management advisory for one of the network schemes, such as PULSE, Discover Network, or Diners Club International. As a critical member of the risk management team, the Senior Director delivers risk and compliance advice for worldwide business processes and serves as a subject matter expert to help align the business with Capital One’s broader enterprise risk management framework.

The position involves significant exposure to business leaders and collaboration with executives to develop and implement solutions to identify and mitigate potential risks. It is designated as hybrid, with on-site presence required in accordance with Capital One’s hybrid policy for the employee’s designated office location. The role manages, develops, and coaches a Risk Advisory Team and supports regulatory examinations and senior-leadership reporting.

Requirements

• Bachelor’s degree or military experience.
• At least 10 years of legal, compliance, or risk management experience, or at least 10 years of regulatory experience in consumer financial services or the payments industry.
• At least 5 years of people management experience.
• At least 5 years of experience consulting with and presenting to senior executive leadership.

Nice To Haves

• Master’s degree in Business Administration (MBA), Finance, Risk Management, Information Systems, or a related analytical field.
• Proven experience in a first- or second-line risk management role, with a strong track record of effectively challenging or responding to business decisions across diverse lines of business such as Card, Retail, Commercial, and Payment Networks.
• Deep familiarity with U.S. and international operational resilience and risk management regulatory standards, such as OCC Payment Systems Guidance, Payment Card Industry Compliance, and NIST.
• Certified Business Continuity Professional (CBCP/MBCP).
• Certified in Risk and Information Systems Control (CRISC).
• Certified Information Security Manager (CISM).
• Other operational risk or resilience designations.
• Experience leading data-driven risk analyses, building risk-based hypotheses, and translating complex technical data into clear, narrative-driven executive reports.

Responsibilities

• Collaborate with first- and second-line functions to analyze the existing risk management program framework and its applicability to network and merchant services; educate and influence risk management colleagues and senior leaders on specialized considerations.
• Provide advice and challenge on risks affecting network and merchant businesses through formal and informal engagements, using subject matter expertise.
• Advise business leaders on regulatory requirements, policies, and industry standards.
• Develop expert-level understanding of end-to-end network and merchant business processes worldwide.
• Proactively identify trends in business data and demonstrate understanding of network payments risks, including emerging and external risks.
• Maintain subject matter expertise in the broader payments industry and applicable global laws and regulations.
• Ensure ongoing application of compliance requirements to business expansions and new products, including engagement with downstream entities, evaluation of card acceptance opportunities and global markets, and development of new products.
• Develop strong relationships across the lines of defense, including Compliance, Legal, and Audit.
• Coach and develop direct reports and extended team members through leadership style and presence.
• Support preparation for and delivery of regulatory examinations and engagements.
• Manage, develop, and coach a Risk Advisory Team in support of its responsibilities and career development.
• Participate in reporting activities to senior leadership in the business and Risk Management.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior