Senior Director, Regional Customer Team
About The Position
The Senior Director, Regional Customer Team leads the Regional Customer Director team across AstraZeneca’s Immunology portfolio. The role is responsible for identifying and developing Key External Expert (KEE) advocacy, generating disease- and brand-specific insights, co-leading congresses, developing brand speakers, and leading advisory boards. It reports to the US Head of Immunology and is part of the US Immunology Commercial leadership team, helping build US commercial strategy. The Senior Director partners with headquarters teams including Brand, Sales, Market Access, and Medical Affairs, and works nationally and across areas and regions to develop current and future experts, strengthen engagement and advocacy, and inform CVRM franchise insights and brand strategy. The role provides strategic direction to Regional Customer Directors, develops KEE engagement and advocacy plans, supports clinical-to-commercial HCP scientific communications, and oversees KEE engagement at congresses. It ensures regional plans align with Medical, Marketing, and Sales strategies and are compliant. The position also leads strategic insight consolidation, cross-brand priority alignment, project leadership, and team growth and development. This is a remote role. The candidate should live near a major airport and must travel approximately 40–50%, including regular visits to the US headquarters. The annual base pay range is $231,988.80–$347,983.20, with potential short-term incentive bonus and eligibility for an equity-based long-term incentive program.
Requirements
- Bachelor’s degree in a related field.
- Previous experience across multiple functions, including Sales, District Sales Manager, Commercial Business Director, Brand/Marketing, Market Access, Commercial Operations, and/or Medical Affairs.
- Line management experience.
- Experience building, implementing, and executing project plans, programs, and related activities.
- At least 10 years of work experience in pharmaceutical or biotech.
- Strong verbal and written communication skills.
- Collaborative, team-first leadership approach.
- Ability to live close to a major airport.
- Ability to travel approximately 40–50%, including regular visits to the US headquarters.
Nice To Haves
- Clinical experience in Rheumatology, Dermatology, and other Immunology diseases is strongly preferred.
- Advanced degree in a related field.
- Established relationships with Key External Experts in Rheumatology and Immunology are strongly preferred.
Responsibilities
- Provide strategic direction to the Regional Customer Director team and co-develop the Clinical to Commercial HCP Scientific Communications platform with Medical and US Marketing.
- Build the KEE engagement strategy and lead development of the cross-functional KEE Advocacy Plan for US KEEs.
- Maintain robust relationships with Immunology Commercial KEEs at national, regional, and area levels.
- Identify opportunities to develop future KEEs and influencers.
- Co-develop the Immunology National Congress strategy with Marketing and oversee KEE engagement at congresses.
- Ensure regional plans are developed, compliant, and aligned with Medical, Marketing, and Sales brand strategies, including product theaters, speaker programs, booths, and ESE interactions.
- Use KEE input to inform market leadership, advocacy, and commercial strategies through advisory boards, virtual communities, expert panels, speaker programs, product theaters, symposiums, consulting agreements, and one-to-one engagement.
- Lead projects that deliver value to brands, AstraZeneca, KEEs, and the Regional Customer Director team.
- Ensure the team develops KEE engagement plans for targeted customers.
- Collaborate with senior internal stakeholders across Sales, Brand Teams, Marketing, Medical Affairs, Market Access, and Global.
- Consolidate insights and provide strategic recommendations to shape brand strategy across the current and future Immunology portfolio.
- Reconcile strategic priorities and activity plans across Immunology brands.
- Lead the Regional Customer Director team to ensure alignment with strategic priorities.
- Foster an environment that supports team growth and development.
Benefits
- Qualified retirement program (401(k) plan).
- Paid vacation and holidays.
- Paid leaves.
- Medical, prescription drug, dental, and vision coverage.
- Short-term incentive bonus opportunity.
- Eligibility to participate in an equity-based long-term incentive program.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
