Sr Dir Dig Enblmt Portfo Mgmt

Altice USA•New York, NY

4d•$161,186 - $230,265

About The Position

The Senior Director of Systems & Tools Portfolio Management is a strategic leadership role supporting the planning and execution of technology investments to modernize frontline tools and processes. As part of Optimum’s enterprise-wide strategic planning and program lifecycle team, the role reports directly to the VP of Finance Strategy and Integration. The position oversees the Systems & Tools portfolio in partnership with Finance, CPTO (IT), and business stakeholders. It leads priority technology initiatives, including migration to a new billing platform and consolidation and optimization of frontline tools. The role requires deep experience leading complex, cross-functional technology transformations at scale.

Requirements

Bachelor's degree in Business, Information Technology, or a related field.
10 or more years of experience in technology strategy, program management, or business/IT transformation, including significant experience leading large-scale platform implementations.
Demonstrated experience partnering with product or technology leadership and Finance on technology investment planning and prioritization.
Proven track record leading complex, cross-functional technology initiatives, such as platform migrations or system rollouts, from planning through adoption.
Strong executive communication skills and ability to translate technical strategy into clear, actionable narratives for senior leadership.
Strong analytical and financial acumen, including experience building business cases and tracking ROI on technology investments.
Ability to operate in highly cross-functional environments spanning technology, operations, customer support, and finance.

Nice To Haves

Master's degree or MBA.
Experience with customer support and/or billing systems and operations, including platform migrations or consolidations.
Experience in telecommunications, cable, or a related consumer services industry.
PMP or equivalent program management certification.
Background in change management or organizational effectiveness.

Responsibilities

Partner with CPTO, Finance, and business stakeholders to develop and maintain the frontline tool strategy, aligned with enterprise priorities and budget.
Support aggregation of business cases across IT and Operations, partnering with Finance on cost-benefit modeling.
Track and report expected versus realized benefits and savings against defined targets as initiatives are deployed.
Lead cross-functional planning and execution of strategic technology investments to modernize frontline tools and processes.
Oversee end-to-end initiative execution, including scope, timeline, resourcing, budget, and risk management.
Ensure end-to-end testing plans across technology and business teams, and establish go/no-go criteria and checkpoints for pilot expansion and full deployment.
Establish governance cadences, including steering committees and working-team status reviews, to track progress, surface risks, and drive timely decisions.
Partner with Operations, Communications, and HR to support frontline employees through tool transitions with training, communication, and feedback loops.
Promote a people-first approach to technology rollouts, incorporating frontline and customer experience into design and sequencing decisions.
Monitor post-launch adoption and performance metrics and drive continuous improvement of platforms and processes.
Coordinate across Technology, Operations, Finance, Communications, and HR to ensure on-time, on-budget delivery.
Develop and maintain executive-ready reporting on initiative status, roadmap progress, spending versus budget, risks, and required decisions.
Facilitate senior leadership discussions on prioritization, trade-offs, and resourcing across the technology investment portfolio as needed.
Establish and refine governance practices for technology initiatives, including planning frameworks, execution and deployment monitoring, and post-implementation reviews.
Partner with the CPTO PMO and enterprise program team to align technology governance with portfolio management best practices.
Help standardize and optimize governance practices, including project playbooks, timelines, RACI structures, and communication templates.