Senior Director - Payments Strategy

Veeva Systems•Pennsylvania - Philadelphia, PA

4d•Remote

About The Position

Veeva Systems is seeking an accomplished, driven strategy leader to grow adoption of Veeva Payments, its clinical trial payments solution within the Veeva Clinical Operations suite. The role defines and executes market adoption and growth strategies, drawing on knowledge of clinical trial budgeting, site contracting, and investigator payments in the life sciences industry. The leader will work at both executive-strategy and detailed-execution levels to improve how sponsors and CROs budget, contract with, and pay clinical research sites. The position partners with customers and sales teams, represents Veeva in the industry, and collaborates across Product Management, Marketing, and Services. It also gathers market and customer insights to inform product positioning, roadmap development, and business strategy. Veeva is a Work Anywhere company, supporting work from home or the office.

Requirements

10+ years of progressive experience in strategic leadership, business development, or product/go-to-market strategy, specifically in a clinical software, SaaS, or PaaS environment.
A track record of successful leadership and the ability to move between high-level strategy and detailed execution or project management.
Strong presentation and communication skills, including the ability to explain complex operational and technical concepts to technical teams, clinical operations and finance leaders, and C-level executives.
Bachelor’s degree.

Nice To Haves

Deep experience leading go-to-market strategy or implementation for clinical trial payment or site financial management solutions.
Understanding of fee schedules, clinical trial agreements, study budgets, and accounts payable integration.
Experience with operational and financial workflows of clinical research sites, sponsors, and CROs.
Familiarity with GCP, ICH guidelines, and investigator-payment compliance considerations, including fair market value and transparency reporting.
MBA or an advanced degree in a related field.

Responsibilities

Develop and execute go-to-market strategies to increase adoption and usage of Veeva Payments among sponsors, CROs, and emerging biotech companies, aligned with Veeva’s broader Clinical Operations and Development Cloud vision.
Serve as a trusted advisor and subject matter expert to executive customer stakeholders, explaining how connected payments can improve payment speed, budget visibility, financial accuracy, and site satisfaction.
Partner with the sales organization to identify target accounts, educate customers, support strategic sales cycles, and help achieve revenue goals.
Represent Veeva as an advocate for clinical trial payments and site financial technology at industry events, conferences, and executive customer meetings.
Collaborate with Product Management, Marketing, and Services to refine positioning and messaging, shape the Payments roadmap based on market demand, and support effective delivery and customer success.
Gather customer feedback on site payment and trial budgeting challenges, identify emerging trends in site financial management and investigator retention, and provide actionable insights for the product and business strategy.