Senior Director of Operations

Circle of Life Home Care and Soaring Eagles Home Care•Shoreview, MN

3d•$110,000 - $150,000

About The Position

Circle of Life is a home care agency serving six states and providing services to seniors, children, and people with disabilities. The Senior Director of Operations leads operations across branch offices in an assigned region and is accountable for operating performance, compliance, financial discipline, and the strength of branch leadership. The role manages regional directors and branch leaders and reports to the President. The position develops leaders, improves operational efficiency and compliance, resolves escalated client and branch issues, executes corporate initiatives, and oversees regional financial performance and growth. It includes regular in-person branch visits and approximately 50% travel initially, transitioning to approximately 25% long-term, primarily within New Mexico, Arizona, and the Dakotas. The role is based at the corporate office in Shoreview.

Requirements

Experience in multi-site operating leadership in healthcare, home care, or a related field, with a strong record of delivering results.
Experience leading leaders.
Experience owning a P&L.
Experience operating in a regulated environment.

Nice To Haves

A four-year university degree is preferred; equivalent operating experience may be considered in place of a degree.

Responsibilities

Lead hiring for regional director and branch leadership roles using a structured, scorecard-based process.
Coach and develop regional directors and branch managers, build succession capacity, address underperformance, and maintain a regular cadence of one-on-ones and documented development plans.
Build accountability, engagement, and professional growth, with attention to employee engagement and leader retention.
Oversee the client journey across regions, from referral through start of care and the ongoing client experience.
Own operational inputs to billing performance, including write-offs, clean claim submission, and error rates.
Ensure branches complete monthly tasks on time in partnership with direct reports.
Partner with corporate support and program leadership to monitor and enforce compliance with state and federal regulations, Medicaid requirements, and internal policies.
Prepare branches for state and internal audits, complete corrective action plans, and prevent recurring errors.
Serve as the final escalation point for client and family concerns within the region.
Resolve state- and branch-level issues with minimal executive involvement and reduce matters escalated to the President.
Identify root causes of recurring branch problems and implement durable fixes.
Monitor client satisfaction and retention across branches and act on the factors affecting them.
Visit branches in person on a set cadence to assess operations firsthand.
Translate corporate priorities and initiatives into state- and branch-level plans with named owners and clear milestones.
Partner with the corporate support team to roll out systems, policies, and initiatives across branches and drive adoption.
Lead change management so frontline teams understand changes and complete required training.
Report regional progress to the President on a set cadence, including performance metrics, initiatives, and annual goals.
Understand state and branch budgets, financial performance, and growth goals; lead teams toward those goals and adjust when performance is off track.
Incorporate financial and growth considerations into daily decisions, weighing investments, staffing, and growth opportunities against their costs and effects.
Develop and execute a mission-aligned growth approach for each region while balancing growth with operational priorities.