Senior Director of Campus Operations

Easterseals NH • Franklin, NH

3d

About The Position

The Senior Director of Campus Operations is the single point of accountability for day-to-day operational execution across the Easterseals NH Military & Veterans Campus. The role takes direct operational ownership of campus service lines and revenue-generating assets, including Recreation, Challenge Course, Retreat & Accommodations, VSO Outreach, and future programming areas. As the campus’s internal integrator, the Senior Director unifies functional teams, policies, and systems into a cohesive operating model and is accountable for financial performance, quality, and execution of the strategic planning program.

The position provides operational leadership across the campus, including supervision and development of functional leaders, workforce planning, financial and grant oversight, compliance, quality improvement, stakeholder relationships, business planning, and cross-functional execution of strategic plan roadmaps. The schedule is full-time, Monday through Friday. Compensation is listed as TBD.

Requirements

• A bachelor’s degree in Business Administration, Organization Development/Leadership, Management, or a related field and at least seven years of strategic and high-level leadership experience in a nonprofit, human services, hospitality, or outdoor recreation setting is required; alternatively, a related master’s degree and at least five years of relevant leadership experience is preferred.
• Demonstrated experience operating and integrating multiple distinct programs or service lines within one organization.
• Demonstrated financial oversight experience, including P&L and budgeting dashboards, across multiple revenue-generating units, including fee-for-service and earned-revenue models.
• Experience building policies, procedures, and quality systems in a growing or early-stage program environment.
• Experience leading organizational change and workforce or staffing capacity planning across functional teams.
• Cultural competency for the Military, Veteran, and First Responder population.
• Strong business acumen, project management, business writing, grant compliance, funder-reporting, and reporting skills.
• Valid driver’s license and reliable transportation.

Nice To Haves

• A master’s degree in Business Administration, Organization Development/Leadership, Management, or a related field with at least five years of strategic and high-level leadership experience in a nonprofit, human services, hospitality, or outdoor recreation setting.

Responsibilities

• Assume day-to-day operational authority for the Military & Veterans Campus and integrate its service lines and programs into a coherent operating model with shared policies, procedures, reporting standards, and metrics.
• Directly supervise, coach, and develop functional and service-line leaders.
• Own workforce and staffing capacity planning across departments, including addressing dual-role strain as programs scale.
• Partner with finance staff on budgets, analytical dashboards, and audits, while owning campus financial and performance execution across revenue-generating assets.
• Drive resolution of operational and compliance barriers needed to commercialize campus assets and strengthen financial sustainability.
• Manage day-to-day compliance, reporting, and administration for awarded grants, and coordinate funding pursuits and proposals with the Chief Military & Veterans Services Officer and other partners.
• Lead cross-functional execution of strategic plan roadmaps and sequence dependencies such as certifications, funding commitments, and programming or development.
• Build and manage quality improvement systems to ensure consistent, high-quality service delivery across campus programs.
• Build and maintain relationships with campus stakeholders, agency partners, vendors, contractors, and community members.
• Work with functional and service-line leaders to develop operational foundations, policies, procedures, and integration services aligned with project and strategic planning objectives.
• Participate in business planning initiatives to identify strategic growth or change opportunities that support operational and financial success.
• Represent day-to-day operations at Board of Directors and subcommittee meetings as needed.
• Attend client-centered conferences and team, agency, and staff meetings.
• Maintain job knowledge through educational opportunities, professional publications, and relevant networks.

Benefits

• Medical, dental, vision, life, and disability coverage for eligible full-time employees.
• Paid time off accrues beginning on the first day of employment.
• Up to nine paid holidays annually, plus one floating holiday of the employee’s choice.
• Holiday pay in accordance with program guidelines for staff scheduled to work in programs that remain open during holidays.
• 403(b) employer match up to a maximum of 3%.
• Tuition reimbursement after one year of employment.
• Student loan repayment for qualifying degrees after one year of employment.
• Wellness programs, including nutritional counseling and reimbursement programs for weight loss and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior