Senior Director of Campus Operations

Easterseals NH & VT • Franklin, NH

2d

About The Position

The Senior Director of Campus Operations is the single point of accountability for day-to-day operational execution across the Easterseals NH Military & Veterans Campus. The role assumes direct operational ownership of the campus’s service lines and revenue-generating assets, including Recreation, Challenge Course, Retreat & Accommodations, VSO Outreach, and future programming areas. The Senior Director serves as the campus’s internal integrator, bringing functional teams, policies, and systems together into a cohesive operating model and ensuring financial performance, quality, and execution of the strategic planning program.

The role supervises and develops functional and service-line leaders, oversees staffing capacity planning, and partners with finance staff on budgets, analytical dashboards, and audits. It also manages grant compliance and reporting, advances funding pursuits, leads cross-functional strategic-plan execution, and builds quality-improvement systems. The Senior Director maintains relationships with campus stakeholders, agency partners, vendors, contractors, and community members, supports operational and business planning, and represents day-to-day operations at Board and subcommittee meetings as needed.

This is a full-time position, Monday through Friday. Compensation is listed as TBD.

Requirements

• Master’s degree in Business Administration, Organization Development/Leadership, Management, or a related field and a minimum of five years of experience providing strategic and high-level leadership in a nonprofit, human services, hospitality, or outdoor recreation setting is preferred; alternatively, a bachelor’s degree in one of these fields and a minimum of seven years of such leadership experience is required.
• Demonstrated experience operating and integrating multiple distinct program or service lines under one organization.
• Demonstrated financial oversight experience, including P&L and budgeting dashboards, across multiple revenue-generating units, including fee-for-service and earned-revenue models.
• Experience building policies, procedures, and quality systems in a growing or early-stage program environment.
• Experience leading organizational change and workforce or staffing capacity planning across functional teams.
• Cultural competency for the Military, Veteran, and First Responder population.
• Strong business acumen, project management, business writing, grant compliance, funder-reporting, and reporting skills.
• Valid driver’s license and reliable transportation.

Nice To Haves

• Master’s degree and five or more years of relevant strategic and high-level leadership experience are preferred.

Responsibilities

• Assume day-to-day operational authority for the Military & Veterans Campus and integrate its service lines into a coherent operating model with shared policies, procedures, reporting standards, and metrics.
• Directly supervise, coach, and develop functional and service-line leaders.
• Own workforce and staffing capacity planning across departments, including addressing dual-role strain as programs scale.
• Partner with finance staff on budgets, analytical dashboards, and audits, and own campus financial and performance execution across revenue-generating assets.
• Resolve operational and compliance barriers to commercializing campus assets and strengthening financial sustainability.
• Manage day-to-day compliance, reporting, and administration for awarded grants; coordinate funding pursuits and proposals with the Chief Military & Veterans Services Officer and other partners.
• Lead cross-functional execution of strategic-plan roadmaps, sequencing dependencies such as certifications, funding commitments, and programming or development.
• Build and manage quality-improvement systems to ensure consistent, high-quality service delivery across campus programs.
• Maintain relationships with campus stakeholders, agency partners, vendors, contractors, and community members to support operations.
• Work with functional and service-line leaders to develop operational foundations, policies, procedures, and integration services aligned with project and strategic-planning objectives.
• Participate in business planning to identify strategic growth or change that can improve operational and financial success.
• Represent day-to-day operations at Board of Directors and subcommittee meetings as needed.
• Attend client-centered conferences and team, agency, and staff meetings.
• Maintain job knowledge through educational opportunities, professional publications, and relevant networks.

Benefits

• Medical, dental, vision, life, and disability coverage for eligible full-time employees.
• PTO begins accruing on the first day of employment.
• Up to nine paid holidays annually, plus one floating holiday; holiday pay applies to staff scheduled to work in programs that remain open during holidays, in accordance with program guidelines.
• 403(b) employer match up to a maximum of 3%.
• Tuition reimbursement after one year of employment.
• Student loan repayment for qualifying degrees after one year of employment.
• Wellness programs, including nutritional counseling and reimbursement programs for weight loss and tobacco cessation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior