Senior Director of Customer Leadership, Off Premise
About The Position
This position will support our Kroger national accounts. The Senior Director of Customer Leadership, Off Premise will lead national customer business plans to deliver new and organic sales growth. This role involves leading, managing, and developing the Customer Leadership team. The ideal candidate possesses a proven ability to influence customers, suppliers, and markets through effective communication, performance tracking, and bridging alignment to achieve sales plans. They will manage and maintain high customer service levels by delivering execution through multiple business and state units, partnering with key shareholders to drive revenue and profitability. The role requires a demonstrated ability to lead from executive to street level against a variety of objectives using account management skills to meet and exceed internal/external customer expectations. Additionally, the Senior Director will lead and develop a relationship strategy specific to each account, including business reviews and top-to-top meetings. The ability to travel (50%+) is required.
Requirements
- Bachelor’s Degree with 12 plus years of related experience and 8 plus years of leadership experience or High School Diploma/General Education Degree (GED) with 15 plus years of specific experience and 10 plus years of leadership experience
Nice To Haves
- Master’s Degree
Responsibilities
- Lead national customer business plans to deliver new and organic sales growth.
- Lead, manage and develop the Customer Leadership team
- Possesses a proven ability to influence customers, suppliers and markets through effective communication, performance tracking and bridges alignment to achieve sales plan
- Manages and maintains high customer service levels by delivering execution through multiple business and state units, partnering with key shareholders to drive revenue and profitability
- Possesses demonstrated ability to lead from executive to street level against a variety of objectives using account management skills to meet and exceed internal/external customer expectations
- Lead and develop a relationship strategy specific to each account including business reviews, top-to-top, etc.
- Ability to travel (50%+)
Benefits
- Medical, Dental, Vision coverage
- Paid Time Off
- Retirement Benefits
- complimentary Health Screenings
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What This Job Offers
Job Type
Full-time
Career Level
Executive
