Senior Director, ICX Platforms
About The Position
The Senior Director, ICX Platforms leads the enterprise platform stack and activation backbone that powers Vertex’s integrated commercial customer experience. The role is accountable for the strategy, roadmap, operations, reliability, performance, cost, and governance of platforms that enable customer engagement across channels. The position oversees enterprise ICX platforms and their operations, including commercial websites, customer data, marketing automation, content capabilities, and consent management. It leads the integration, deployment, and reliable operation of AI and AI/ML capabilities across commercial channels, and manages a team of nine direct reports. The role also owns vendor and agency operations, platform investments and budgets, and collaboration with cross-functional partners to align platform priorities with business and customer needs. The position is hybrid-eligible or on-site eligible. Hybrid employees may work remotely up to two days per week; on-site employees work five days per week on-site, with ad hoc flexibility. The role is eligible for an annual bonus and annual equity awards.
Requirements
- Bachelor’s degree required.
- Significant leadership experience in digital platforms, customer experience, marketing technology, product management, commercial operations, or a related field.
- Demonstrated success leading complex enterprise platform ecosystems, including web, customer data, marketing automation, content, and consent technologies.
- Experience operationalizing AI/ML and/or agentic capabilities in commercial or customer-facing environments.
- Strong record of managing vendors, agencies, technology partners, budgets, and service-level performance.
- Deep understanding of platform operations, release management, reliability, privacy, consent, data governance, and performance optimization.
- Proven people leadership and ability to influence senior stakeholders in a matrixed organization.
Nice To Haves
- Advanced degree preferred.
- Experience in biopharma, healthcare, or another highly regulated industry preferred.
Responsibilities
- Own the blueprint, product strategy, roadmap, and activation direction for the enterprise ICX platform stack, including commercial websites, customer data, marketing automation, content capabilities, and consent management.
- Ensure platforms are secure, scalable, reliable, performant, cost-effective, and ready to deliver in-market customer experiences.
- Lead the integration, deployment, and reliable operation of agentic AI and AI/ML capabilities across commercial channels.
- Own platform operations, release quality, uptime, monitoring, service standards, incident response, and continuous improvement.
- Lead, develop, and retain a high-performing team of nine direct reports.
- Own the vendor and agency operating model, including partner performance, commercial outcomes, consolidation across web, marketing automation, and content, and the strategic transition of work in-house as agentic capabilities mature.
- Partner with ICX Data, Analytics & AI to enable closed-loop measurement, optimization, and performance management across platforms and channels.
- Ensure privacy, consent, and compliant data practices are embedded across all platforms and customer interactions.
- Manage platform investments, operating budgets, and total cost of ownership while balancing speed, quality, risk, and long-term scalability.
- Partner across Commercial, Digital, IT, Legal, Privacy, and other enterprise functions to align platform priorities with business and customer needs.
Benefits
- Annual bonus eligibility
- Annual equity awards
- Medical benefits
- Dental benefits
- Vision benefits
- Generous paid time off, including a week-long company shutdown in the Summer and the Winter
- Educational assistance programs, including student loan repayment
- Commuting subsidy
- Matching charitable donations
- 401(k)
- Inclusive market-leading benefits and resources supporting employees’ career, financial, family, and wellbeing needs
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What This Job Offers
Job Type
Full-time
Career Level
Director
