Director, Product Experience Platforms
About The Position
The Director, Product Experience Platforms leads product strategy and organizational efforts for voyage experiences, content ecosystems, onboard information platforms, digital screen experiences, and fleet-wide communication frameworks. The role establishes enterprise standards for voyage experiences, entertainment, events, and operational information, while championing guest-centric content discoverability, contextualization, and personalization. The Director owns end-to-end platform strategy across content systems, operational integrations, publishing workflows, and guest-facing digital experiences. The role evaluates platform architecture, integration priorities, and scalability needs, and partners with Technology leadership on system design, investments, and vendor strategy. It also establishes governance models, KPI frameworks, and operational accountability across teams and vendors. As a senior cross-functional leader, the Director connects Ship Operations, Guest Experience, Digital Product, Marketing, and Technology. The role translates operational complexity into scalable product solutions, aligns stakeholders on roadmap priorities and capability development, and drives change management and adoption across onboard and shoreside teams. It leads and mentors product management practices, including requirements, roadmaps, prioritization, agile delivery, documentation, and outcome-based measurement, while continually optimizing products using guest behavior, operational feedback, and business performance.
Requirements
- Bachelor's degree in a relevant field, such as Marketing or Computer Science.
- 10+ years of digital product leadership experience.
- Proven track record of owning customer-facing digital products and platforms from strategy through execution.
- Experience working within agile product delivery environments.
- Ability to write clear product requirements, workflows, and user stories.
- Ability to influence and align cross-functional stakeholders across operational and technical teams.
- Experience with onboard technology ecosystems, digital signage, or in-property communication platforms.
- Familiarity with Content Management, Customer Relationship Management, or guest engagement platforms.
- Experience leading a platform modernization or digital transformation program.
Nice To Haves
- Post-graduate degree.
- Digital product leadership experience in hospitality, luxury travel, cruise, entertainment, or operational experience platforms.
- Passion for hospitality, luxury guest experiences, and operational excellence.
Responsibilities
- Define the multi-year product vision and strategic roadmap for voyage experience, content ecosystems, and onboard information platforms.
- Establish enterprise standards for voyage experiences, entertainment, events, and operational information across channels.
- Lead the long-term strategy for onboard digital screen experiences and fleet-wide communication frameworks.
- Champion guest-centric content discoverability, contextualization, and personalization.
- Own end-to-end platform strategy spanning content systems, operational integrations, publishing workflows, and guest-facing digital experiences.
- Evaluate platform architecture needs, integration priorities, and operational scalability requirements.
- Partner with Technology leadership to influence system design, platform investments, and vendor strategy.
- Establish governance models, KPI frameworks, and operational accountability across teams and vendors.
- Connect Ship Operations, Guest Experience, Digital Product, Marketing, and Technology as a senior cross-functional leader.
- Translate operational complexities into scalable product solutions that improve guest experience and internal efficiency.
- Build organizational alignment around roadmap priorities, sequencing, and long-term capability development.
- Drive change management and adoption strategies across onboard and shoreside stakeholders.
- Lead and mentor product management practices related to requirements definition, roadmap management, prioritization, and agile delivery.
- Ensure product teams maintain clear documentation, user stories, operational workflows, and business requirements.
- Define measurable success criteria and outcome-driven product performance metrics.
- Drive continuous optimization informed by guest behavior, operational feedback, and business performance.
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What This Job Offers
Job Type
Full-time
Career Level
Director
