Senior Director, Commercial and Clinical Solutions

TransMedics, Inc.•Andover, MA

About The Position

As a key contributing leader of the Digital and IT leadership team, the Senior Director, Commercial and Clinical Solutions defines and drives digital capabilities supporting customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey. The role focuses on building and leveraging AI and digital solutions to improve the impact and effectiveness of commercial and clinical teams. The Senior Director develops and executes the commercial and clinical solutions strategy; builds and maintains reliable, intuitive solutions for clinical specialists, surgeons, transplant centers, and other stakeholders; and enables responsible use of advanced ML and AI in applications. The leader builds trusted relationships with commercial and clinical teams, serving as a digital and AI advisor and translating frontline needs into scalable products and measurable improvements in customer experience, clinical efficiency, organ utilization, and patient impact. The position owns the lifecycle of commercial and clinical applications, from architecture and delivery through adoption, reliability, support, enhancement, and retirement. It also leads a high-performing team, develops organizational capabilities and talent, and manages relationships with technology and service providers.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or a related field.
15+ years of progressive experience in digital products, commercial technology, clinical solutions, or healthcare technology, including significant leadership responsibility.
12+ years of experience building and leading cloud-native engineering application teams.
10+ years of experience building solutions used at scale by both internal and external users.
10+ years of experience architecting and implementing digital applications that leverage ML and AI models.
10+ years of experience architecting and building applications across native mobile and web frameworks.
Excellent communication, leadership, talent development, stakeholder management, and organizational change skills.

Nice To Haves

Experience within MedTech, organ transplantation, healthcare, life sciences, or another highly regulated industry.
Experience building and operating solutions used by clinicians, field specialists, customers, or other users in complex, time-sensitive environments.
Strong experience with Agile product management, design thinking, user-centered design, architecture governance, and validated software delivery.

Responsibilities

Partner with commercial, clinical, medical, operations, data, infrastructure, enterprise applications, and cybersecurity teams to deliver integrated and compliant capabilities.
Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey.
Understand the workflows, decisions, and information needs of clinical specialists, surgeons, transplant centers, and internal commercial and clinical teams.
Establish product metrics and feedback loops to measure adoption, customer experience, clinical efficiency, organ utilization, quality, and business value.
Own the lifecycle of commercial and clinical applications, including architecture, delivery, adoption, reliability, usability, support, enhancement, and retirement.
Build and maintain solutions that help clinical specialists and surgeons coordinate care, access timely information, manage critical workflows, and make informed decisions.
Lead development and evolution of donor and recipient solutions connecting data, activities, communications, and decisions across the transplant journey.
Simplify usability and user experience, drive adoption and user education, and collect continuous feedback from users.
Improve organ utilization workflows by reducing friction, increasing visibility, supporting timely coordination, and enabling data-informed actions.
Ensure solutions meet applicable clinical, privacy, security, quality, regulatory, data-governance, and validation requirements.
Partner with appropriate teams to develop high-value ML and AI use cases embedded in the solutions portfolio.
Build and maintain a high-performing team responsible for the scope of the function.
Manage and maintain partner relationships across technology and service providers and hold partners accountable for delivering value.
Develop organizational capabilities, succession plans, and targeted talent development strategies.