Senior Director, Solutions and Implementation
About The Position
The Senior Director of Implementation and Client Solutions leads the Regulatory Communications Solutions and Project Management team supporting RDC, DocuBuilder, and related client solutions, with functional oversight of the Creative Design capability for DocuBuilder. The role develops the team, supports client solutioning, and ensures successful execution of client onboarding and complex change initiatives. It is a hands-on, client-facing position involving prospect and client discussions, proposal responses, translating business needs into viable solutions and requirements, and ongoing engagement through implementation, go-live, and stabilization. The position combines people leadership with client solutioning, business analysis, systems analysis, and complex implementation experience. The Senior Director moves between executive discussions and delivery detail, challenges assumptions, reviews requirements and estimates, resolves conflicts, and ensures commitments are realistic. The role is accountable for solution quality, successful onboarding, team performance, and delivery against commitments within a cross-functional delivery model, while building capable owners across the team and stepping into detailed solutioning, requirements, or delivery work when needed.
Requirements
- 10+ years of experience in client solutions, implementation, professional services, business analysis, systems analysis, client delivery, or a comparable environment.
- 5+ years of direct people-leadership experience, including coaching, performance management, talent development, and conflict resolution.
- Demonstrated experience building client solutions and leading complex implementations in a dynamic environment.
- Strong client-facing communication skills, including discovery, solution discussions, and critical conversations.
- Strong business-analysis, requirements-documentation, and systems-analysis skills.
- Ability to manage multiple priorities, identify delivery risk, and coordinate work across teams without direct authority.
- Bachelor's degree or equivalent combination of education and relevant professional experience.
Nice To Haves
- Financial services, regulatory communications, enterprise software, document composition, or comparable regulated-industry experience.
Responsibilities
- Lead the Solutions and Project Management organization, including setting expectations, coaching, performance management, talent development, succession, and recognition.
- Lead Solutions-related communications with client stakeholders at all levels, including discovery, solution reviews, implementation planning, delivery status, risks, decisions, and escalations.
- Translate client needs and business objectives into documented requirements and viable solution approaches.
- Lead the development of solution grids, scope definitions, estimates, and implementation assumptions; contribute solution and delivery inputs to statements of work and pricing.
- Set expectations for clear, complete, and actionable requirements with appropriate documentation and traceability.
- Be accountable for the execution of client onboardings and complex changes, including milestones, deadlines, risks, quality, communication, and operational readiness.
- Assign project and solution leads, ensure pre-sale context transfers into delivery, and establish clear ownership and escalation paths.
- Maintain visibility into priorities, workload, capacity, quality, risks, and dependencies across resources; recommend reprioritization or additional support when commitments conflict.
- Coordinate effectively across Sales, Client Services, Product, Engineering, Operations, and QA.
- Continually improve solutioning, requirements, project-delivery, and knowledge-management practices to ensure scalability.
Benefits
- Bonus eligible.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
