Implementation Solutions Lead

Vallen Distribution Inc. • Belmont, NC

1d • Remote

About The Position

Vallen's Implementation Solutions Lead is an individual contributor responsible for leading end-to-end implementations of vending, vendor managed inventory (VMI), and other technology solutions. The role owns the complete technology implementation lifecycle, including project planning, customer engagement, solution configuration, data management, installation leadership, training, go-live support, and transition to operations.

The Solutions Lead serves as the primary subject matter expert for technology implementations, working closely with customers, Project Managers, Flexible Procurement Solutions (FPS), site leadership, and internal stakeholders. The role requires technical knowledge, project ownership, problem-solving ability, and leadership in managing multiple concurrent implementations while continuously improving implementation processes and standards.

Requirements

• Bachelor's degree and at least 1–3 years of applicable experience, or an equivalent combination of education and experience that provides the knowledge, skills, and abilities to perform the job.
• Applicable experience may include working for an MRO products distributor in sales, operations, or purchasing; in a manufacturing or production environment, preferably in a storeroom or tool crib; in industrial purchasing or inventory management replenishing stock materials; or in industrial distribution or supply chain involving vending, technology solutions, or related fields.
• Knowledge of project management.
• Six Sigma Yellow or Green Belt training.
• Demonstrated knowledge of ISO standards.
• Demonstrated knowledge of QS9000 Quality Standards.
• Proficiency in Microsoft Excel, including data analysis, formulas, and spreadsheet management.
• Ability to self-start and self-manage.
• Solid organizational skills and a strong customer service orientation.
• Excellent verbal and written communication skills.
• Ability to travel by plane.
• Ability to follow detailed processes and work in stressful situations.
• Ability to work in extreme hot or cold environments and dusty conditions.
• Ability to handle physical inventory and lift up to 25 lbs or greater with assistance, following standard operating and safety procedures.
• Ability to regularly stand, walk, kneel, bend, crouch, crawl, climb, and balance.
• Close, distance, color, peripheral, and depth vision, and the ability to adjust focus.

Nice To Haves

• Experience using Smartsheet.
• Working knowledge of Cribmaster administration and configuration.
• General knowledge of SAS, databases, Word, PowerPoint, and MS Project.

Responsibilities

• Own the vending and technology implementation lifecycle from project initiation through post-go-live support.
• Manage implementation activities across multiple concurrent projects and meet project timelines and deliverables.
• Maintain and update detailed implementation project plans in Smartsheet, including task sequencing, dependencies, durations, and milestones.
• Lead implementation planning meetings and serve as the primary implementation resource for project-related technology activities.
• Provide implementation status updates during internal and customer project meetings.
• Lead configuration planning and execution for vending and technology solutions, including configuration templates, plan-o-grams, machine layouts, item mapping, and solution optimization.
• Develop and manage implementation data files, including employee uploads, department, cost center, user-defined-field structures, and master item data.
• Create and validate customer-facing machine interfaces by managing product images, descriptions, and user enhancements.
• Perform advanced system administration and data maintenance in Cribmaster and related technology platforms.
• Lead onsite implementation and installation activities, including planning resources, assigning responsibilities, validating equipment readiness, and coaching implementation team members.
• Oversee machine setup, testing, inventory loading, labeling, user validation, and operational readiness activities.
• Ensure implementation documentation, training materials, and support resources are completed and provided to stakeholders.
• Provide onsite and remote post-go-live support to support user adoption and operational transition.
• Coordinate reporting configurations, customer requirements, and ongoing support activities.
• Monitor implementation outcomes and proactively address opportunities for improvement.
• Identify, develop, and implement process improvements that increase implementation efficiency, improve customer experience, reduce rework, and support organizational scalability.
• Develop tools, templates, automation opportunities, job aids, and best practices to improve implementation consistency and performance.
• Participate in physical inventory activities at customer facilities, including organizing stock, affixing bar code labels when required, and counting inventory.
• Help reconcile inventory variances with the customer's file after physical inventory.
• Provide go-live and transition support to site operations through follow-up training and site process review.
• Communicate effectively and perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance, with coverage options for individuals, employee plus spouse or children, and families.
• 401(k) with discretionary company match of $0.50 per $1.00 contributed, up to 6% of pay for U.S. positions.
• Employer-paid basic life insurance for employees, spouses, and dependents.
• Employer-paid short-term and long-term disability benefits and parental leave, as well as legally required leave.
• Health care and dependent care flexible spending accounts.
• Paid vacation and sick time, with amounts based on seniority.
• Eight scheduled paid holidays plus two floating holidays.
• Employee Assistance Program.
• Employee Resource Groups for networking and team building.
• Tuition reimbursement program.
• Employee referral program.
• Safety shoe and safety glasses reimbursement, based on position.
• Employee discounts through BenefitHub.
• Advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level