Senior Manager, Implementation, Supply Chain Solutions
About The Position
The Senior Manager, Implementation, Supply Chain Solutions manages and leads successful implementation and post-implementation support for Supply Chain Solutions (SCS) customers. The role coordinates with internal and external IT teams, works with Digital Products management and provides input on application enhancements, manages client configurations, supports internal and external customers, and troubleshoots application issues. The position also supports product development, sales and marketing, and application management by helping develop and execute SCS strategies, improving implementation tools and onboarding processes, contributing to product roadmaps and requirements, monitoring customer KPIs, and supporting integration and data-quality efforts. It is a management role involving complex work, broad operational objectives, and regular interaction with senior management, executives, functional groups, and customers.
Requirements
- Bachelor’s degree or equivalent required.
- Generally, 3–6 years of related management experience preferred.
- Exceptional interpersonal, analytical, problem-solving, and communication skills.
- Fluent in English, both oral and written.
- Proficiency in Microsoft Office Suite, including Excel, Word, and PowerPoint.
- Ability to analyze complex problems and exercise judgment in selecting methods, techniques, and evaluation criteria.
- Ability to interact regularly with senior management or executive levels and gain acceptance in sensitive situations.
Responsibilities
- Manage and lead client implementations, including Supply Chain Management (SCM) customer configuration.
- Assist with planning and implementing strategies and activities aligned with organizational and product objectives.
- Attend and present at external customer and internal meetings to support business development.
- Respond to and follow up on enquiries concerning the SCS product and SCM functionality.
- Review and refine implementation tools to improve onboarding processes.
- Gather input from origin and destination offices to create business requirements documentation for the Digital Products roadmap.
- Monitor and report KPIs for existing customers for quarterly business reviews.
- Lead training sessions for origin and destination locations as needed.
- Partner with integration teams to troubleshoot integrations to and from the SCM application suite.
- Provide first-level support to FMS/OMS origin and destination locations for technical and data issues.
- Research second-level support issues in partnership with IT and Digital Products stakeholders, including review of inbound and outbound data integration files.
- Partner with internal and external IT departments to support successful integration of required customer files.
- Provide ongoing input on SCM feature configuration to help improve data-input quality.
- Participate in quality assurance testing for new releases and projects as needed.
- Partner with sales and product management to execute the global and regional SCS strategy and business development plan.
- Support Product Management and Sales Management in establishing business plans, operational requirements, and performance metrics, and aligning stakeholders.
- Manage budgets, schedules, and performance requirements, and delegate assignments as applicable.
Benefits
- Medical, prescription, dental, vision, and life insurance.
- Flexible and health spending accounts.
- Short- and long-term disability coverage.
- Wellness resources.
- 401(k) plan with company matching contributions up to 5%.
- Generous paid time off.
- Paid holidays and additional floating holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
