Senior Director, Commercial and Clinical Solutions

TransMedics•Andover, MA

About The Position

The Senior Director, Commercial and Clinical Solutions is a key contributing leader on the Digital and IT leadership team. This leader defines and drives digital capabilities supporting customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey. The role focuses on building and leveraging AI and digital solutions to improve the impact and effectiveness of commercial and clinical teams. The position develops and executes commercial and clinical solutions strategy and builds intuitive, reliable solutions for clinical specialists, surgeons, transplant centers, and other stakeholders. It enables responsible use of machine learning and AI in applications to streamline workflows, improve decision support, and increase organ utilization. As a visible organizational leader and trusted digital and AI advisor, the Senior Director translates frontline needs into scalable products and measurable improvements in customer experience, clinical efficiency, organ utilization, and patient impact. The role owns the lifecycle of commercial and clinical applications, from architecture and delivery through adoption, reliability, usability, support, enhancement, and retirement. It also builds and leads a high-performing team, manages technology and service-provider relationships, and develops organizational capabilities, succession plans, and talent-development strategies.

Requirements

Bachelor's degree in Information Technology, Computer Science, Engineering, Business, Health Sciences, or a related field.
15+ years of progressive experience in digital products, commercial technology, clinical solutions, or healthcare technology, including significant leadership responsibility.
12+ years of experience building and leading cloud-native engineering application teams.
10+ years of experience building solutions used at scale by both internal and external users.
10+ years of experience architecting and implementing digital applications that leverage ML and AI models.
10+ years of experience architecting and building applications across native mobile and web frameworks.
Excellent communication, leadership, talent development, stakeholder management, and organizational change skills.

Nice To Haves

Experience within MedTech, organ transplantation, healthcare, life sciences, or another highly regulated industry.
Experience building and operating solutions used by clinicians, field specialists, customers, or other users in complex, time-sensitive environments.
Strong experience with Agile product management, design thinking, user-centered design, architecture governance, and validated software delivery.

Responsibilities

Partner with commercial, clinical, medical, operations, data, infrastructure, enterprise applications, and cybersecurity teams to deliver integrated and compliant capabilities.
Define and execute a multi-year product and capability roadmap for customer engagement, clinical operations, organ utilization, and the end-to-end clinical and customer journey.
Develop a deep understanding of workflows, decisions, and information needs of clinical specialists, surgeons, transplant centers, and internal commercial and clinical teams.
Establish product metrics and feedback loops to measure adoption, customer experience, clinical efficiency, organ utilization, quality, and business value.
Own the lifecycle of commercial and clinical applications, including architecture, delivery, adoption, reliability, usability, support, enhancement, and retirement.
Build and maintain solutions that help clinical specialists and surgeons coordinate care, access timely information, manage critical workflows, and make informed decisions.
Lead development and evolution of donor and recipient solutions that connect relevant data, activities, communications, and decisions across the transplant journey.
Simplify usability and user experience, drive adoption and user education, and gather continuous feedback from the user base.
Improve organ-utilization workflows by reducing friction, increasing visibility, supporting timely coordination, and enabling data-informed actions.
Ensure solutions meet applicable clinical, privacy, security, quality, regulatory, data-governance, and validation requirements.
Partner with appropriate teams to develop high-value ML and AI use cases embedded in the solutions portfolio.
Build and maintain a high-performing team responsible for executing the scope of responsibility.
Manage partner relationships across technology and service providers, and hold partners accountable for delivering value.
Develop organizational capabilities, succession plans, and targeted talent-development strategies to maintain a high-performing team.