Senior Director, Client Executive

BNY Mellon•New York, NY

About The Position

BNY is seeking a Senior Director, Client Executive to join its Infrastructure Finance team in New York, NY. The role manages strategic client relationships and uses subject matter expertise to position BNY’s broad servicing capabilities and manage capital deployment. It oversees high-priority initiatives aligned with business strategy and the organization’s values and vision, while fostering collaboration across lines of business to achieve common client goals. The position serves as an expert on company products and services, leads high-profile or high-risk client engagements, and ensures effective client engagement. It tracks team metrics and results, coaches staff on account-plan execution and goal achievement, and works with leadership to implement team goals and objectives. The role also handles escalations of critical service issues through resolution, manages team operations and resources, and is accountable for functional goals, including financial and human-resource responsibilities.

Requirements

Bachelor's degree or equivalent combination of education and experience.
15+ years of total work experience preferred.
Experience in credit, banking, or financial and risk analysis preferred.
Management experience preferred.

Nice To Haves

15+ years of total work experience.
Experience in credit, banking, or financial and risk analysis.
Management experience.

Responsibilities

Manage strategic client relationships and position BNY’s servicing capabilities and capital deployment.
Oversee high-priority initiatives aligned with business strategy and organizational values and vision.
Build and maintain collaborative relationships with other lines of business to support shared client goals.
Serve as an expert resource for staff on company products and services.
Lead high-profile or high-risk client engagements based on a thorough understanding of the client base.
Track and report team metrics and results.
Coach and guide staff in account-plan execution and achievement of goals.
Work with leadership to implement team goals and objectives.
Ensure effective client engagement.
Act as an escalation point for critical service issues or roadblocks and shepherd them through to resolution.
Provide feedback at critical times.
Manage the operational activities and resources of a team.
Achieve functional goals and objectives, including financial and human-resource responsibilities.