Senior Director, Client Executive

Bank of New York Mellon•New York, NY

2d•$136,500 - $270,000•Onsite

About The Position

BNY is seeking a Senior Director, Client Executive to join its Infrastructure Finance team in New York, NY. The role manages strategic client relationships and uses subject matter expertise to position BNY’s broad servicing capabilities and manage capital deployment. It oversees high-priority initiatives aligned with business strategy and organizational values and vision, and collaborates across lines of business to achieve shared client goals. The position serves as an expert on company products and services, leads high-profile or high-risk client engagements, and ensures effective client engagement. It also tracks team metrics, coaches staff on account-plan execution and goal achievement, works with leadership on team objectives, and serves as an escalation point for critical service issues. The role manages team operations and resources and holds financial and human-resource responsibilities for the function.

Requirements

Bachelor’s degree or an equivalent combination of education and experience is required.

Nice To Haves

15+ years of total work experience preferred.
Experience in credit, banking, or financial and risk analysis preferred.
Management experience preferred.

Responsibilities

Manage strategic client relationships and position BNY’s servicing capabilities and capital deployment.
Oversee priority initiatives aligned with business strategy, organizational values, and vision.
Establish collaborative relationships with other lines of business to support common client goals.
Serve as an expert resource on company products and services.
Lead high-profile or high-risk client engagements using expert understanding of the client base.
Track and report team metrics and results; coach and guide staff on account-plan execution and goal achievement.
Work with leadership to implement team goals and objectives.
Ensure effective client engagement.
Escalate and shepherd critical service issues or roadblocks through to resolution.
Provide feedback at critical times.
Manage team operational activities and resources.
Achieve function goals and objectives, including financial and human-resource responsibilities.