Senior Director Analyst - Digital Workplace Infrastructure and Operations

Gartner • Irving, TX

17d • $172,000 - $202,500 • Hybrid

About The Position

The Senior Director Analyst is a leader in Gartner’s Business and Technology Insights group and a trusted advisor and thought leader for senior IT executives, particularly Heads of Infrastructure & Operations (I&O). The role helps leaders navigate the changing digital workplace and end-user services, including the effects of AI, while balancing reliability, security, cost and employee experience.

The analyst researches, analyzes and advises clients on how Heads of I&O can design, govern and evolve infrastructure and operations strategies for a modern, hybrid digital workplace. This involves assessing operating models, service delivery, tools, vendors, markets and organizational capabilities, and translating emerging trends—such as AI-driven automation, digital employee experience improvements and modern endpoint management—into actionable guidance. The role produces research and presentations, engages with clients and prospects, supports Gartner’s sales and research teams, contributes to research agendas and process improvements, and mentors more junior colleagues.

Requirements

• Bachelor’s degree or equivalent experience.
• At least 12 years of relevant field or industry experience in one or more of digital workplace strategy and design; automation for digital workplace operations; endpoint management and security, including provisioning and automation; digital employee experience, monitoring and productivity; or business communications and collaboration.
• Deep understanding of vendors in Digital Workplace markets, including relevant endpoint management tools, SaaS management platforms, DEX tools, DaaS and business communications, and how these markets interact.
• Ability to recognize forward-looking trends in digital workplace management, including changes in team structures and roles.
• Ability to establish credibility with executives and other stakeholders.
• Strong organizational skills and ability to meet tight deadlines while producing high-quality work.
• Demonstrated excellence in research and writing.
• Strong written and verbal communication, analytical and presentation skills, including the ability to engage clients and respond effectively to questions.
• Ability to analyze and synthesize data, apply patterns and frameworks, and draw and defend conclusions about client challenges.
• Ability to explain complex concepts concisely and clearly.
• Subject matter expertise and comfort presenting at large- and small-scale speaking engagements.
• Strong business and financial acumen.
• Deep knowledge of the global and competitive landscape in the subject area and the interplay within that market.
• Ability to work independently and collaborate across teams in a multicultural, global environment.
• Learning agility and ability to navigate highly matrixed environments.
• Ability to represent Gartner’s research methodology and strategies effectively at all levels.
• Willingness and ability to travel up to 25%, where applicable.

Nice To Haves

• Graduate degree.

Responsibilities

• Create innovative, thought-provoking, high-leverage insights on Head of I&O priorities, digital workplace strategy and operations, autonomous endpoint management, DaaS and VDI, end-user services planning, and employee experience and productivity.
• Develop thought leadership and actionable approaches that address client needs and accelerate their ability to act.
• Analyze client barriers and needs, identify root causes, and reframe challenges to advance strategy.
• Establish thought leadership and Insights positions across a team of analysts.
• Bring independent insights to Gartner leaders that can shape the research agenda.
• Research, analyze and predict market trends and shifts, providing actionable insights to clients and vendors.
• Advise clients and prospects through virtual or face-to-face interactions.
• Create and deliver presentations for Gartner events, industry and professional association conferences, and client briefings.
• Support Business and Technology Insights and Sales by providing market perspectives, helping develop content, and engaging clients on critical priorities.
• Provide timely, high-quality peer review of content.
• Represent Gartner’s insights, methodology and strategy as an industry expert.
• Participate in innovation, ideation and research discussions and collaborate with peers in the Insights community.
• Identify research process improvements or develop processes that improve service delivery.
• Mentor and coach more junior team members.
• Help clients engage regularly with Gartner insights and interactions.

Benefits

• World-class benefits and competitive compensation.
• Annual bonus based on company and individual performance or a role-based, uncapped sales incentive plan, depending on the opportunity and eligibility.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Market-leading benefit programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior