Manager, Infrastructure & Digital Workplace Services

Trellis • Round Rock, TX

2d • $123,037 - $189,288 • Hybrid

About The Position

The Manager, Infrastructure & Digital Workplace Services provides strategic and technical leadership for Trellis’s enterprise infrastructure and employee technology services, including server, cloud, network, endpoint, desktop, and collaboration platforms. This working manager directs multidisciplinary teams, establishes operational and investment priorities, and ensures technology services are secure, resilient, scalable, and aligned with organizational objectives. The position partners with Security, application teams, business leaders, and vendors to manage risk, modernize the technology environment, lead major incident response, and improve the employee technology experience.

The position is hybrid, with two days per week required in the office. The office is located in Round Rock, Texas. Work is performed in an office and/or approved remote-work environment. Scheduled after-hours maintenance, on-call participation, incident and disaster recovery support, and occasional travel may be required.

The manager leads personnel responsible for server and cloud infrastructure, network engineering and operations, endpoint engineering, desktop support, and digital workplace and collaboration services. The role oversees infrastructure and cloud operations; network engineering and operations; digital workplace and endpoint services; Microsoft 365, collaboration, and workplace innovation; service reliability and incident, problem, and change management; security, risk, compliance, and resilience; and strategy, projects, vendors, and financial management.

The position establishes service expectations, operational standards, and priorities; leads major incident response; supports secure and reliable technology operations; manages vendors and budgets; and translates business strategy, technical risk, lifecycle requirements, and employee needs into investment recommendations. The role also supports IT strategic direction, participates in cross-functional committees and projects, and represents Trellis in meetings with partners, auditors, service providers, and professional organizations.

Requirements

• Bachelor’s degree in Computer Science, Information Systems, Information Technology, Engineering, Business Administration with an information technology concentration, or a related field; experience beyond the minimum work-experience requirement may substitute for formal education year for year.
• Six years of progressively responsible information technology experience.
• Three years of supervisory, management, technical lead, or equivalent leadership responsibilities.
• Three years supporting enterprise infrastructure in a multi-site, hybrid, cloud, or comparably complex environment.
• Experience leading at least two of the following: server or cloud infrastructure, enterprise networking, endpoint engineering or desktop support, Microsoft 365 or collaboration services.
• Experience leading technical projects through planning, implementation, testing, transition, and operational support.
• Experience participating in incident response, change management, and disaster recovery.
• Experience managing vendors, consultants, licensing, and contracts.
• Broad technical knowledge across server, cloud, identity, networking, endpoints, collaboration, security, backup, and service management.
• Ability to interpret architecture diagrams, technical standards, procedures, project plans, risk assessments, and vendor proposals; distinguish symptoms from root causes in complex environments; and make timely decisions with incomplete or evolving information.
• Strong written, verbal, presentation, facilitation, and negotiation skills; ability to establish priorities, manage concurrent activities, and maintain effective stakeholder communication.
• Ability to develop, document, implement, and enforce operational standards and procedures; build constructive relationships with employees, business leaders, auditors, vendors, consultants, and technical specialists.
• Sound judgment regarding risk, customer impact, cost, technical sustainability, and resource availability.
• Ability to participate in after-hours incident response and planned technology changes when required.

Nice To Haves

• Experience directly managing server, network, and desktop or digital workplace teams.
• Experience in a regulated, audited, financial services, education services, or comparably controlled environment.
• Experience implementing or governing Microsoft Azure and Microsoft 365 services.
• Experience implementing and operating a VMware environment.
• Experience with Microsoft Copilot or other enterprise AI-enabled productivity capabilities.
• Experience with infrastructure automation, endpoint analytics, employee-experience monitoring, and self-service technology.
• Experience managing annual operating and capital budget responsibilities.
• Preferred certifications in Microsoft Azure, Microsoft 365, Microsoft Security, Cisco networking, VMware virtualization, or information security.

Responsibilities

• Direct, manage, coach, and develop multidisciplinary infrastructure and digital workplace personnel; establish goals, accountability, ownership, decision rights, and escalation expectations.
• Conduct one-on-one and team meetings, career-development discussions, performance evaluations, and recruitment, hiring, onboarding, recognition, corrective-action, and retention activities.
• Provide management and technical oversight for server, cloud, directory, virtualization, storage, backup, and recovery services.
• Guide design, implementation, administration, maintenance, and lifecycle management of Windows Server, Azure infrastructure services, Microsoft 365 tenant services, Active Directory, Entra ID, Group Policy, DNS, DHCP, VMware, storage, backup platforms, and supporting Windows infrastructure.
• Oversee infrastructure capacity, performance, availability, patching, monitoring, backup, recovery, configuration, hardening, vulnerability management, change control, documentation, and lifecycle planning; recommend remediation for aging, unsupported, high-risk, or inefficient infrastructure.
• Manage enterprise network architecture, engineering, operations, monitoring, and lifecycle management, including LAN, WAN, routing, switching, Internet and telecommunications connectivity, wireless, firewalls, segmentation, VPN, load balancing, network access controls, cloud connectivity, and monitoring tools.
• Oversee network availability, redundancy, performance, scalability, security, capacity planning, circuit management, vendor escalation, technology refresh, and network performance.
• Establish and maintain a Digital Workplace Services strategy aligned with business, security, workforce, and technology objectives; lead desktop support, endpoint engineering, device management, collaboration, and employee-facing technology services.
• Oversee the lifecycle of desktops, laptops, mobile devices, virtual desktops where applicable, operating systems, applications, peripherals, conference-room technologies, and employee productivity services; ensure devices are configured, inventoried, secured, patched, supported, and replaced according to standards.
• Expand self-service, automation, remote-support, and knowledge-management capabilities; use service-management and endpoint data to identify recurring issues and improve employee experience.
• Provide operational governance and technical oversight for Microsoft Teams, SharePoint Online, OneDrive, Exchange Online, Microsoft Intune, Microsoft Copilot, and approved Power Platform services.
• Coordinate with Security, Compliance, Legal, Privacy, Human Resources, and business stakeholders on collaboration and AI-enabled service configuration and use; promote secure and responsible adoption of approved productivity technologies.
• Evaluate emerging technologies using documented business benefit, user impact, security and privacy risk, support, integration, licensing, total cost, and implementation criteria.
• Establish availability, performance, support, and recovery expectations; ensure incident and request responses follow approved priorities and service expectations.
• Serve as escalation point and incident leader for major infrastructure or digital workplace disruptions; ensure production changes meet change-management requirements and review failed or high-risk changes.
• Maintain documented on-call, escalation, and emergency-response procedures; partner with Enterprise Security Services on security requirements and support access reviews, privileged-access governance, security assessments, evidence collection, incident response, and audits.
• Ensure assigned technologies comply with Trellis policies, standards, regulatory requirements, and contractual obligations; promote secure configuration, network segmentation, least privilege, identity protection, logging, monitoring, and endpoint compliance.
• Translate business strategy, technical risk, lifecycle requirements, and employee needs into prioritized investment recommendations; manage vendors, consultants, telecommunications providers, hardware suppliers, software publishers, and managed-service providers.
• Participate in contract, licensing, renewal, procurement, and statement-of-work reviews; prepare budget forecasts, cost estimates, business cases, and variance explanations.
• Evaluate solutions based on business fit, security, supportability, architecture, licensing, lifecycle cost, and vendor risk.
• Support IT vision, strategic direction, and future growth; participate in cross-functional committees, working groups, and special projects; represent Trellis in meetings with technology partners, auditors, service providers, and professional organizations.
• Participate in after-hours incident response and planned technology changes when required. Occasional travel may be required for training, projects, recovery exercises, or vendor engagements.

Benefits

• Medical, dental, and vision plans.
• Retirement plans.
• 12 paid holidays.
• Eligible for a corporate annual incentive, subject to the discretion and approval of the Board of Directors.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager