Senior Director Analyst - Digital Workplace Infrastructure and Operations

Gartner • Irving, TX

17d • Hybrid

About The Position

Gartner Analysts are industry thought leaders who create insights, market predictions, and best practices for organizations. As a Senior Director in Gartner’s Business and Technology Insights group, this role establishes a credible voice in the digital workplace infrastructure and operations market and produces practical, thought-provoking research and advice for clients. The Senior Director Analyst serves as a trusted advisor and recognized thought leader to senior IT executives, particularly Heads of Infrastructure & Operations (I&O), helping them navigate the evolution of the digital workplace and end-user services in an era increasingly shaped by AI.

The role researches, analyzes, and advises Gartner clients on how Heads of I&O can design, govern, and evolve infrastructure and operations strategies for a modern, hybrid digital workplace. This includes assessing operating models, service delivery, tools, vendors and markets, and organizational capabilities, while balancing reliability, security, cost, employee experience, risk, and complexity. The analyst translates emerging developments—including AI-driven automation, digital employee experience, and modern endpoint management—into actionable guidance grounded in real-world constraints.

The position engages clients through in-person and virtual meetings, sales support, Gartner conferences, industry events, and client briefings. It also contributes to research agendas and team development through collaboration, peer review, mentoring, and process improvement. Travel of up to 25% may be required, where applicable.

Requirements

• Bachelor’s degree or equivalent experience.
• 12 or more years of relevant field or industry experience in one or more specified disciplines: digital workplace strategy and design; automation for digital workplace operations; endpoint management and security, including endpoint provisioning and automation; digital employee experience, monitoring, and productivity; or business communications and collaboration.
• Deep understanding of vendors in Digital Workplace markets, including combinations of endpoint management tools, SaaS management platforms, DEX tools, DaaS, and business communications, and how these markets interact.
• Ability to recognize forward-looking trends in digital workplace management, including changes in Digital Workplace teams and roles.
• Ability to establish credibility with executives and other stakeholders and convey executive presence.
• Strong organizational skills and ability to meet tight deadlines while producing high-quality deliverables.
• Demonstrated excellence in research and writing.
• Strong written and verbal communication, analytical, and presentation skills, including the ability to engage clients and answer questions effectively.
• Ability to analyze and synthesize data, apply patterns and frameworks, and draw and defend conclusions about client challenges.
• Ability to explain complex concepts concisely and clearly.
• Subject matter expertise and comfort presenting at large- and small-scale speaking engagements.
• Strong business and financial acumen.
• Deep knowledge of the global and competitive landscape in the subject area and the interplay within that market.
• Ability to work independently, collaborate across teams, and support others’ workflows in a multicultural global team.
• Learning agility and ability to navigate highly matrixed environments.
• Ability to represent Gartner’s research methodology and strategies effectively at all levels.
• Willingness and ability to travel up to 25%, where applicable.

Nice To Haves

• Graduate degree.

Responsibilities

• Create innovative, thought-provoking, and highly leveraged insights on Head of I&O priorities, digital workplace strategy and operations, autonomous endpoint management, DaaS and VDI, end-user services planning, and employee experience and productivity.
• Develop thought leadership and actionable approaches that address client needs and accelerate clients’ ability to act.
• Analyze client barriers and needs, identify root causes, and reframe challenges to advance strategy.
• Establish research positions and demonstrate thought leadership across a team of analysts.
• Bring independent insights to Gartner leaders that can shape the research agenda.
• Research, analyze, and predict market trends and shifts to provide actionable insights to clients and vendors.
• Provide clients and prospects with advice aligned to the role’s content area through virtual or face-to-face interactions.
• Create and deliver presentation materials for Gartner events, industry and professional association conferences, and client briefings.
• Support BTI and Sales by serving as a voice of the market, helping Insights teams create content and drive client engagement around critical priorities.
• Provide timely, high-quality content peer reviews.
• Represent Gartner’s insights, methodology, and strategy as an industry expert.
• Participate in innovation, ideation, and research discussions and collaborate with peers in the Insights community.
• Identify research process improvements or develop processes that improve service delivery.
• Mentor and coach more junior team members.
• Promote client engagement with Gartner insights and interactions.

Benefits

• World-class benefits and highly competitive compensation.
• Annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan, depending on the specific opportunity.
• Generous paid time off.
• 401(k) match up to $7,200 per year.
• Opportunity to purchase company stock at a discount.
• Hybrid work environment with flexibility to work virtually when productive and gather with colleagues in person.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior