Nuuly Senior Digital Project Manager

Urban Outfitters•Philadelphia, PA

About The Position

Nuuly is seeking a Senior Digital Project Manager to bring structure to digital experience work that involves teams across the organization. The role leads strategic optimization initiatives and high-impact CRM communications, builds the strategic framework guiding this work, and manages projects arising from ongoing analytics and strategy efforts. It sits at the intersection of UX, technology, and business strategy and requires fluency in UX practice, working knowledge of web and app development, and the ability to align stakeholders across Marketing, Merchandising, and Product/Dev. The Senior Digital Project Manager supports quarterly roadmap development and turns roadmaps into sequenced, executable project plans spanning research, journey mapping, optimization, test launches, and refresh cadences. The role coordinates cross-functional execution, tracks progress against project metrics, identifies risks and blockers, facilitates routing of new feature needs to Product, and develops repeatable process documentation. The position works closely with CRM and other partners, while keeping execution moving without owning prioritization decisions.

Requirements

At least 6 years of experience in digital project management, UX operations, digital product management, or a closely related field.
Strong working knowledge of UX practice and process, including scoping, executing, and validating work and discussing UX priorities and tradeoffs.
Comfort with A/B testing and experimentation basics.
Experience working with data-driven teams and knowing when to seek Analytics input about potential testing-roadmap conflicts.
Working proficiency with web and app development processes to partner effectively with technology teams.
Experience managing project execution across multiple stakeholder groups with competing timelines without setting those priorities.
Excellent stakeholder-management skills and ability to connect teams that do not report to the role.
Strong communication skills, including translating between business, design, and technical audiences and clearly reporting progress against metrics.

Nice To Haves

Experience in ecommerce, retail, or subscription businesses.

Responsibilities

Lead project management for ongoing digital experience optimization, identifying action items, guiding execution across teams, and assigning and managing tasks.
Support quarterly roadmap development by presenting roadmaps with Team Leads and Key Stakeholders, gathering their philosophy and feedback, and reporting progress against key metrics.
Translate quarterly roadmaps into sequenced, executable plans covering research, journey mapping, optimization, test launches, and refresh cadences.
Coordinate execution across Growth Marketing, CRM, Merchandising, Customer Success, Creative, Strategy, and Product/Dev.
Facilitate routing to the Product team of new feature or capability needs surfaced through optimization work.
Track and report project progress against key metrics, and flag risks and blockers early.
Partner with CRM on high-impact communication and testing initiatives, helping prioritize, plan, and execute with cross-functional partners.
Develop and maintain process documentation to make the function scalable and repeatable.
Build working relationships across UX, Analytics, Product/Tech, Marketing, and Merchandising to support execution without owning prioritization decisions.