Senior Digital Product Enablement Analyst (Remote, TX)

First Citizens Bank • Austin, TX

11h • Remote

About The Position

This position can only be hired remotely in Texas. The Senior Digital Product Enablement Analyst independently supports complex analytical and enablement initiatives across the digital product lifecycle. The role applies advanced professional judgment to evaluate product performance, operating models, and adoption outcomes, translating insights into actionable recommendations that improve scalability, execution consistency, and value realization.

The position analyzes delivery performance, team operating models, execution risks, portfolio capacity and priorities, launch readiness, adoption and growth, change readiness, operational readiness, incident trends, and support effectiveness. It partners with Product, Technology, and Business stakeholders and presents findings and recommendations to cross-functional leaders.

Applicants must be current contractors or contingent workers for First Citizens Bank. The minimum qualification is a bachelor's degree and two years of relevant experience, or a high school diploma/GED or equivalent and six years of relevant experience.

Requirements

• Must be a current contractor or contingent worker for First Citizens Bank.
• Bachelor's degree and 2 years of experience, or high school diploma/GED or equivalent and 6 years of experience.
• Relevant experience must be in digital product enablement, product operations, business or data analysis, Agile delivery, or related professional consulting work.
• Advanced product and portfolio analysis skills.
• Enablement and operating model optimization skills.

Responsibilities

• Independently assess delivery performance, team operating models, and execution risks across multiple product teams.
• Analyze sprint, release, and throughput metrics to identify systemic issues and improvement opportunities.
• Recommend and support implementation of delivery standards, tooling enhancements, and process optimizations.
• Analyze portfolio-level capacity, prioritization, and dependency trade-offs; develop insights and recommendations to support roadmap alignment and investment decisions.
• Lead analytical components of launch readiness and post-launch performance reviews.
• Evaluate adoption, usage, and growth metrics and recommend enablement or product adjustments.
• Design and assess change enablement approaches, including training effectiveness and readiness metrics.
• Identify change risks and recommend mitigation strategies to support successful adoption.
• Analyze operational readiness, incident trends, and support model effectiveness; recommend improvements to service enablement and support processes.
• Act as a trusted analytical partner to Product, Technology, and Business stakeholders.
• Present findings, insights, and recommendations to cross-functional leaders.

Benefits

• The company describes its benefits program as competitive, thoughtfully designed, and intended to meet associates' needs; further details are available through the referenced benefits website.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior