Senior Digital Producer

fingerpaint•Cedar Knolls, NJ

34d

About The Position

Fingerpaint is seeking a Senior Digital Producer to manage small- to medium-sized digital projects and support omnichannel projects. The role coordinates project requirements, estimates, schedules, tasks, resources, budgets, communications, and development activities across internal teams, clients, data providers, and third-party vendors. The Senior Digital Producer partners closely with Project Management, Development, Quality Assurance, and other agency teams to guide projects from planning and production through development and QA/UAT, ensuring that work follows MarTech best practices and is delivered on time, on budget, and on brief. The position involves leading and contributing to project meetings and client calls, maintaining project timelines and Jira work, monitoring project burn and finances, identifying blockers and scope changes, reviewing proof routes, and ensuring that development and QA tickets are complete and resolved. The role also supports the development of digital marketing tactics, presents work to agency and client teams, and builds productive relationships with internal and external partners. Success includes proactive management of risks, accurate estimates and requirements, smooth handoffs, and mentoring other Digital Producers on tickets and process.

Requirements

Advanced understanding of digital production and digital tactics, including emails, interactive sales aids, complex web development, estimating, planning, and managing digital work, clients, and third-party vendors.
Advanced understanding of web, mobile, SMS, and email development and design best practices.
Advanced understanding of Veeva CRM and RTE.
Working understanding of omnichannel programs sufficient to support projects led by others.
Advanced understanding of ADA and WCAG standards and best practices.
Advanced understanding of requirements gathering and the QA/UAT process.
Advanced understanding of the digital development lifecycle, project management methods and tools, and relevant software technologies.
Strong time-management skills and the ability to motivate others, work as part of a team, and maintain poise and focus under pressure.
Proficiency in Microsoft Office, Workamajig, and Jira.
Working knowledge of AI tools such as Claude, Gemini, and ChatGPT, and how to use them for production work including meeting recaps, ticket and requirements drafting, documentation, and QA support.
Ability to thrive and lead in a fast-paced, deadline-driven environment.

Responsibilities

Define and track multichannel digital projects for small to medium clients, and assist with omnichannel projects.
Create and track project schedules, assignments, tasks, dependencies, priorities, and milestones using tools such as Jira, Workamajig, Confluence, and standup documents.
Define, track, and document functional requirements for small to medium development projects.
Own the MarTech estimation process for small to medium digital and omnichannel projects, estimating effort and time required.
Manage assigned internal and external resources through project completion.
Attend internal project meetings, take notes, send recaps, and contribute notes to project-manager-led meetings.
Ensure MarTech best practices are followed and required steps are completed.
Define and track Jira epics and subtasks, ensuring all subtasks are complete before handoff.
Review proof routes and provide feedback and guidance to ensure digital tactics align with the project brief and MarTech best practices.
Manage communication streams and the development process among internal teams, clients, data providers, and third-party development teams throughout the project lifecycle.
Participate actively in project meetings and client calls, sharing insight, answering questions, and identifying issues or open questions.
Partner with Project Managers to develop, manage, and maintain digital timelines, and revise timelines as needs and requirements change.
Drive project work, keep teams on task, identify and remove blockers, and clarify assignments, due dates, and priorities while keeping work on budget.
Monitor project burn and flag over-pacing across Data Engineering, Development, Digital Delivery, Marketing Automation, and Quality Assurance.
Work with Project Management on project finances, flag out-of-scope requests, and drive change scopes.
Interface with client brand and IT project stakeholders to facilitate project needs.
Work with internal partners to develop digital marketing tactics and present work to agency and client teams.
Build trusting partnerships with Account, Project Management, subject-matter experts, Finance, clients, agency partners, data providers, and third-party development vendors.
Take ownership of small to medium development projects after handoff to the development team.
Coordinate internal and external reviews with Project Management during production and development.
Partner with internal, client, and third-party development teams to ensure development tickets are accurate, addressed, and resolved.
Partner with Quality Assurance during QA/UAT to ensure QA tickets are accurate, addressed, and resolved.
Mentor other Digital Producers on tickets and process.