(1118384) Senior Digital Platforms Support Engineer

Diversified Services Network•Chicago, IL

17h•$145,000 - $150,000•Hybrid

About The Position

Diversified Services Network, Inc. (DSN) is hiring a full-time Senior Digital Platform Support Engineer for its Chicago, Illinois; Peoria, Illinois; Dallas, Texas; Broomfield, Colorado; or Cary, North Carolina offices. The position offers a remote/hybrid work model. The engineer will own the operational support, administration, reliability, and continuous improvement of a newly adopted Vercel hosting platform for enterprise web applications. As the platform’s first dedicated service owner, the successful candidate will build its support model from the ground up by establishing processes, controls, and documentation. The role partners with development teams, product owners, architects, security teams, and external vendors to support high availability, performance, security, and scalability. The role also supports the broader digital experience portfolio, including Adobe Experience Manager (AEM) Sites and Assets, Adobe Target, Workfront, and Akamai.

Requirements

Bachelor’s degree with 5–7+ years of relevant experience.
At least 5 years of hands-on AWS experience.
Demonstrated expertise supporting an AEM as a Cloud Service environment and associated digital experience platforms.
Strong knowledge of AEM architecture, Dispatcher/CDN configurations, cloud deployments, and enterprise integrations.

Responsibilities

Establish the Vercel platform as a secure, compliant, repeatable service offering and bring it to Level 3 (Defined) maturity under the organization’s Service Maturity Model.
Complete all 21 required service-offering artifacts and document alignment with IT General Controls (ITGC) and Security Directives.
Define service ownership, the support model, and operational processes before the platform carries production, customer-facing traffic.
Provide platform governance, deployment support, user access administration, and technical consultation for teams building with Next.js, React, APIs, and cloud-native architectures.
Lead incident management, root cause analysis, and service restoration for critical business applications.
Apply monitoring, observability, and automation to proactively improve platform reliability.
Train and enable existing team members to support the platform.
Support the broader digital experience portfolio, including AEM Sites and Assets, Adobe Target, Workfront, and Akamai.